Hi, I’m
Nicole Navia
Stamford,CT
Summary
Hardworking and reliable team leader with strong ability in multitasking and communication. Offering flexibility and adaptability, technical literacy, and bilingual. Highly organized, proactive and punctual with a team-oriented mentality. I’m a great addition to any team I am placed in or giving the opportunity to manage.
Overview
6
years of professional experience
Work History
Sprint CorporationStamford, CT.
Sales Associate, Cashier
Job overview
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
Optical OptionsGreenwich, CT
Front Desk Receptionist
05.2018 - 09.2018
Job overview
- Greeted patients
- Billed insurances for eye exams, glasses and contact lenses
- Scheduled appointments for eye exams
- Ordered frames, lenses, and contact lenses from vendors
- Answered phones, transferred calls to appropriate staff members
- Set window displays
- Repaired frames.
Country Club of DarienDarien, CT
Server/Bartender
03.2018 - 09.2019
Job overview
- Greeted customers
- Anticipate guest needs
- Contribute to the creation of a positive productive work environment
- Operated POS terminals to input orders, split bills and calculate totals
- Completed closing duties by emptying trash, safeguarding alcohol and polishing
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Planned CompaniesStamford, CT
Concierge
09.2019 - 08.2020
Job overview
- Answered and directed incoming calls using a multi-line telephone system
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer lease-related questions
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily
- Maintained daily calendars, set appointments with prospects and planned office events
- Rendered information to callers and drafted office emails.
NFC Amenity ManagementStamford, CT
Concierge Manager
08.2020 - 03.2021
Job overview
- Customer service
- Manage work schedule and payroll
- Assist with organizing and distributing package deliveries
- Brief concierge staff and guests on security policies and procedures to promote safety and visitor confidence
- Answered phones, respond to customer inquiries, and transfer calls to appropriate staff members
- Respond to inquiries and maintenance requests made online, by phone or email
- Draft and maintain incident reports, daily activity logs and other documents requested by property management
- Deliver administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules
- Prepare packages for shipment by generating invoices and setting up courier deliveries
- Oversee office inventory by restocking supplies and submitting purchase orders
- Follow security procedures
- Managed all concierge staff, ensuring that they provided exceptional service to guests.
- Monitored customer feedback and identified areas of improvement in the guest experience.
REVERSE MORTGAGE COMPANYNewburgh, NY
Loan Processing Assistant
05.2021 - 09.2022
Job overview
- Assembled important paperwork and disclosures for borrower.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Communicated with customers daily to request information and complete paperwork.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Monitored key dates to obtain information by deadlines.
- Handled any conditions sent from underwriting departments.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Provided quick turnaround times to maintain fast-past schedule.
- Checked packages for appropriate documentation.
- Upheld complete confidentiality of all submitted information according to release guidelines.
Mykonos KouzinaNorwalk, CT
Server/Restaurant Hostess
02.2023 - 06.2024
Job overview
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Set up tables in between patrons to reduce wait times.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Managed reservations, waitlists, and special requests for large parties.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Stamford HealthStamford, CT
Patient Access Representative
06.2023 - 12.2023
Job overview
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Responded to patient inquiries regarding billing or financial matters.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Provided assistance to internal departments when needed.
- Answered phones promptly in a professional manner.
- Managed incoming faxes related to patient registration processes.
- Actively participated in team meetings and training sessions.
- Collaborated with other departments to ensure quality customer service was delivered.
- Applied HIPAA privacy and security regulations while handling patient information.
- Assembled registration paperwork and placed identification bands on patient.
Education
Norwalk High School
High School Diploma
Norwalk Community College
from General Studies
Cortiva Institute
Massage Therapy Certification
She Lashed Out School
Certified Lash Technician
Nicole Navia Resume
Skills
- Teamwork and Collaboration
- Time Management
- Work Task Prioritization
- Customer Service
- Strong Communication and Interpersonal Skills
- Exceeding Customer Expectations
- Online Systems
- Goal-Driven
- Assigning Tasks
- Sales and Promotions
- Customer Relations
- Corrective Actions
- Multi-tasking strength
- Positive and professional
Timeline
Patient Access Representative
Stamford Health
06.2023 - 12.2023
Server/Restaurant Hostess
Mykonos Kouzina
02.2023 - 06.2024
Loan Processing Assistant
REVERSE MORTGAGE COMPANY
05.2021 - 09.2022
Concierge Manager
NFC Amenity Management
08.2020 - 03.2021
Concierge
Planned Companies
09.2019 - 08.2020
Front Desk Receptionist
Optical Options
05.2018 - 09.2018
Server/Bartender
Country Club of Darien
03.2018 - 09.2019
Sales Associate, Cashier
Sprint Corporation
Norwalk High School
High School Diploma
Norwalk Community College
from General Studies
Cortiva Institute
Massage Therapy Certification
She Lashed Out School
Certified Lash Technician
Nicole Navia Resume
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