NICOLE NEAL
Albany,GA
Summary
Seasoned manager with more than 17 years of experience in fast-paced customer service environment. Excellent communication and management skills. Track record of achieving exceptional results in increased sales goals and team development.
Overview
19
19
years of professional experience
Work History
Bartender Shift Manager
Applebee's Grill + Bar
Albany, GA
07.2024 - Current
- Reviewed stock levels on a regular basis to ensure adequate availability of products for customers' needs.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Developed and implemented staff training program to ensure quality customer service.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Oversaw food preparation, production and presentation according to quality standards.
- Inspected dining and serving areas for cleanliness and proper setup.
- Encouraged team collaboration among staff members to maximize efficiency during peak periods.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Created weekly work schedules for the entire shift staff while managing payroll and labor costs.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Resolved conflicts between employees in an efficient manner in order to maintain smooth operations at the bar.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Coached staff on strategies to enhance performance and improve customer relations.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Balanced daily registers and generated sales reports for management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Trained new bartenders on drink preparation and upselling techniques.
- Poured wine, beer and cocktails for patrons.
Outbound Warehouse Associate
Websturant store
Albany, GA
10.2024 - 12.2024
- Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Compared and verified identifying information of outgoing shipments.
- Ensured accuracy of shipments by verifying items against packing lists.
- Followed all safety guidelines when operating forklifts or other powered industrial trucks.
- Maintained cleanliness of work area and equipment.
- Implemented new processes or procedures as directed.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Attended training sessions as required by management.
Assistant Store Manager
Rainbow Shops
Albany, GA
03.2024 - 07.2024
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Delegated work to staff, setting priorities and goals.
Assistant Store Manager
Dollar General
Beaufort, NC
07.2023 - 03.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Coordinated with vendors to secure product availability at competitive prices.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Maintained inventory by checking merchandise to determine levels.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Assistant General Manager
Buffalo Wild Wings
Morehead City, NC
02.2021 - 07.2023
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Identified opportunities for cost savings and operational efficiency improvements.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Motivated and led team members to work together to achieve targets.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Enhanced team engagement and performance with daily updates and informational meetings.
- Identified customer needs and delivered relevant product solutions and promotions.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Front End Team Lead
Walmart
New Bern, NC
06.2020 - 04.2022
- Developed and managed front-end development processes.
- Provided technical leadership, mentorship and guidance to team members.
- Conducted reviews and processes with current/new employees
- Trained and coache new employees
- Assigned tasks to employees
- Delegated tasks and breaks between team members
- Did resets according to planograms
- Ran cash office and money center
- Customer service
- Ran customer service desk
- Deposits and daily paperwork
Assistant Manager
Sonic
Havelock, NC
08.2017 - 04.2019
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Cashier
Circle k
Morehead city
06.2016 - 03.2018
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations
- Issue receipts, refunds, credits, or change due to customers
- Count money and audit money drawers
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Sell tickets and other items to customers.
Cashier
Murphy usa
Morehead City, NC
12.2016 - 06.2017
- Stock shelves, and mark prices on shelves and items
- Sort, count, and wrap currency and coins
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Answer customers' questions, and provide information on procedures or policies
- Greet customers entering establishments
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Assist customers by providing information and resolving their complaints.
RSS
Pilot travel center
Florence, SC
02.2016 - 12.2016
- Order and dispense supplies
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases
- Take inventory or examine merchandise to identify items to be reordered or replenished
- Pack customer purchases in bags or cartons
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Receive, open, unpack and issue sales floor merchandise
- Clean display cases, shelves, and aisles
- Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
Store manager
E j pope and sons
Morehead city, NC
10.2009 - 02.2016
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Estimate consumer demand and determine the types and amounts of goods to be sold
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Assign employees to specific duties
- Keep records of purchases, sales, and requisitions
- Enforce safety, health, and security rules
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Review inventory and sales records to prepare reports for management and budget departments.
Waitress
Dunes club
Atlantic Beach, NC
04.2006 - 10.2009
- Take orders from patrons for food or beverages
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Clean tables or counters after patrons have finished dining
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
- Inform customers of daily specials
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee
- Garnish and decorate dishes in preparation for serving
- Collect payments from customers.
Education
High School Diploma - General
Buckeye Senior High School
Skills
- Customer and Personal Service
- Service Orientation
- Critical Thinking
- Judgment and Decision Making
- Sales and Marketing
- Time Management
- Operation and Control
- Stock management
- Loss Prevention
- Store Organization
- Customer Relations
- Records Management
- Sales Growth
- Issue Resolution
- Cost Control
- Team Management
- Billing
- Inventory counting
- Customer Service
- Strategic Planning
- Staff Management
- Customer experience
- Flexible Schedule
- Work Planning and Prioritization
- Sales Techniques
- Employee Coaching
- POS systems operations
- Staff Scheduling
- Pricing and Markdowns
- POS Systems
- Store Opening and Closing
- Cash auditing
- Budgeting and cost control
- Sales Strategies
- Records Maintenance
- Display Setup
- Stock Rotations
- Incident Reports
- Sales expertise
- Upselling and Cross Selling
- Performance Evaluations
- Problem-Solving
- Employee Scheduling
- Operations
- Assignment Delegation
- Team Building and Leadership
- Attention to Detail
- Inventory Control
- Hiring and Training
- Transaction Processing
- Retail Operations
Timeline
Outbound Warehouse Associate
Websturant store
10.2024 - 12.2024
Bartender Shift Manager
Applebee's Grill + Bar
07.2024 - Current
Assistant Store Manager
Rainbow Shops
03.2024 - 07.2024
Assistant Store Manager
Dollar General
07.2023 - 03.2024
Assistant General Manager
Buffalo Wild Wings
02.2021 - 07.2023
Front End Team Lead
Walmart
06.2020 - 04.2022
Assistant Manager
Sonic
08.2017 - 04.2019
Cashier
Murphy usa
12.2016 - 06.2017
Cashier
Circle k
06.2016 - 03.2018
RSS
Pilot travel center
02.2016 - 12.2016
Store manager
E j pope and sons
10.2009 - 02.2016
Waitress
Dunes club
04.2006 - 10.2009
High School Diploma - General
Buckeye Senior High School