Nicole Neft
Oak Grove,MN
Summary
- Proficient in carrying and lifting 25lbs.
- Getting in and out of all types of vehicles
- Proficient in Math
- Typing/Keyboarding: 40 wpm
- English Speaking
- Proficient in Microsoft Word, Outlook and Excel as well as programs involving Word Processing and Spreadsheets.
- I am able to stand, walk, stoop, bend and sit for a physically demanding eight hour shift.
- I am am able to effectively communicate both orally and in writing.
- Good Customer Service skills both in person and on the phone.
- 20/40 vision and a field vision greater than 105 degrees.
- Average or above average reflexes
- Ability to work on a computer for at least 50% of the time and maintain a stationary position.
- Ability to give presentations
- Excellent Attendance
- Experience with hunting and fishing
- Experience managing volunteers or a volunteer program
Overview
25
25
years of professional experience
1
1
Certification
Work History
Driver Improvement Specialist Supervisor
Dept Of Public Safety
03.2023 - Current
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Developing and delivering presentations.
- Traffic safety awareness.
- Customer relations.
- Evaluating data and preparing reports to summarize findings.
- Work cooperatively with individuals from diverse backgrounds and communities.
- Conducting meeting in person and online.
Trap and Skeet Coach
Spring Lake Park High School
Spring Lake Park , MN
03.2021 - Current
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
- Adhered strictly to rules and regulations of activities department and district.
- Communicated with coaches and athletes to discuss tournaments, competitions and other events.
- Planned strategies and selected optimal team lineups to execute game plans.
- Guided athletes with encouragement, motivation, and nutritional advice to support athletic performance and overall well-being.
- Trained athletes in the proper use of equipment for safety and maximum results.
- Coordinated pre-season tryouts, training camps, and special workshops to support team goals.
- Educated athletes in rules, strategies, sportsmanship, and performance principles.
- Analyzed performance data to identify areas of improvement for individuals or teams.
- Administering injury prevention safety programs.
Vice President
Spring Lake Park Clay Target Club
11.2021 - 12.2024
- Maintained relationships with key stakeholders by attending meetings and responding promptly to inquiries or requests for information.
- Analyzed market trends to identify opportunities for growth within existing markets or new ones.
- Ensured compliance with federal, state and local laws related to employment practices.
- Developed and executed strategic plans to support the vision of the organization.
- Collaborated with executive team members on major decisions regarding company-wide initiatives.
- Identified problems and implemented solutions to better streamline operations.
Driver Improvement Specialist
Department of Public Safety
St. Paul, MN
03.2016 - 03.2023
- Conduct hearings and interviews throughout the State of Minnesota to determine what administrative actions should be taken in accordance with the Commissioner's rules and state statutes.
- Determine the legal authority and justification of the driving privilege withdrawal.
- Authorize limited driving privileges when appropriate according to Minnesota rules and statutes.
- Review and evaluate participants enrolled in the Ignition Interlock Program.
- Review, evaluate, approve, deny or reinstate unsatisfied civil judgments, medical reports, rehabilitation documents, removal of total abstinence restrictions, insurance documents and request for administrative review accordance with statute and rule.
- Review police reports and citizen complaints in regards to a persons driving conduct. Along with taking necessary corrective action.
- Provide both written and oral responses to customers, supervisors and other departments.
- Record appropriate department information on driving records i.e. restrictions, correspondence and memos alerting all staff of record specifics.
- Contact and obtain information from law enforcement agencies, courts, physicians, state and federal motor vehicle reporting systems for research and investigative purposes.
- Determine license eligibility of an individual based on the information obtained during the investigation process.
- Represent Driver and Vehicle Services department in court as requested and address public safety groups such as law enforcement.
- Answer phone calls from law enforcement, probation officers and other out of state agencies regarding driving records from Minnesota.
- Work on escalated cases that have been assigned to me from upper management.
- Help with training of new employees that have been hired, as well as existing employees that may need help with a new system.
Cub Scout District Activity Chair
Boy Scouts of America Northern Star Council
Bloomington, MN
10.2017 - 01.2022
- Kept youth safe and secure at facility.
- Facilitated activities and opportunities to achieve rank advancements.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Supervised and coordinated work activities of personnel.
- Enforced rules and regulations of recreational facilities to maintain discipline and safety.
- Organized, led and promoted interest in recreational activities.
- Budgeted, brainstormed, promoted and hosted council wide spring and fall camping events.
- Budgeted, promoted and hosted district wide Pinewood Derby events.
- Provided written reports with clear and concise information along with budgets needed to conduct my events.
- Supervisor a team of volunteers that consist of individuals with diverse backgrounds and ages.
Shift Lead Manager
Toys"R"Us
Blaine, MN
05.2015 - 07.2018
- Helped employees accomplish tasks during peak periods.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Upheld company standards and compliance requirements for operations.
- Documented receipts, employee hours and inventory movement.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Communicated with other shift managers to facilitate continuum of customer service.
- Directed and led employees and team members on effective operations, methods and procedures.
- Managed daily cash intake by counting out registers and tabulating profits.
- Coached employees on interactions with customers to drive exceptional service.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Examiner and Inspection Specialist
Department of Public Safety
St. Paul, MN
08.2007 - 03.2016
- Evaluate driver's abilities to safely operate a Class D or Commercial vehicle, motorcycle or moped using criteria's, policies and procedures put forth by the Department of Public Safety.
- Processed applications by communicating through both orally and written communication with a diverse clientele.
- Independently resolved complex situations or conflicts through analyzing and being familiar with how to interpret and apply driver compliance laws, rules and statutes.
- Manage time wisely while conducting exams at both primary and offsite locations.
- Completing reports and balancing cash register receipts from a day of transactions.
- Verifying and inspecting salvage vehicles so that a title can be issued.
- Working with a budget and purchasing supplies needed for the station.
- Trained all new incoming employees at the front counter as well as in examining.
- Was point of contact when a supervisor was not available.
- Set up and conducted all testing at the local high schools assigned to the station.
Customer Service Specialist Intermediate
Deptartment Of Public Safety
St. Paul, MN
10.2002 - 08.2008
- Answer phones
- Write up limited licenses
- Work with the public at the front counter collecting monies and checking them in for evaluation.
- Giving the public information regarding their driving records along with any requirements need to reinstate their privileges.
- Correspond with customers and other agencies through both written and oral communication.
- Trained new hires.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving consumer complaints.
- Applied and removed customers from written exams.
- Verified that documents being used for identification were valid.
- Processed application and took license photos.
- Communicated with outside agencies when systems were not working.
- Opened station when the supervisor was not present.
- Process motor vehicle titles and collect the correct amount of monies needed for all taxes and fees assessed.
- Process record request for in person and mail in work.
- Process mail in titles and applications and compose written communication when needed to request more information.
- Issue disability parking certificates, special registration and all DNR license and registration.
Customer Service Specialist
Department of Public Safety
St. Paul , MN
08.2001 - 10.2002
- Serving the public in all areas concerning their drivers license, instruction permit and identification cards.
- Collect monies incurred with their application.
- Conduct vision screenings
- Photograph applicants
- Determine and document the validity of documents being used.
- Train new employees on the drivers license application process.
Classroom Aide
Tutor Time Learning Center
Blaine, MN
09.2000 - 08.2001
- Offered students personalized educational, behavioral and emotional support.
- Prepared visual aids, equipment and classroom displays to foster learning.
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
- Taught daily life skills and behaviors to students to build practical knowledge.
- Planned and supervised games and other recreational activities for students.
- Organized and labeled student materials when setting up classrooms.
- Attended in-services, workshops and seminars.
- Took class attendance and recorded absences.
- Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
- Monitored computer usage and assisted students with hardware and software issues.
- Kept track of teaching materials and regularly stocked school supplies.
- Assisted in preparing lesson materials and bulletin board displays.
Education
High School Diploma -
Spring Lake Park Senior High School
Spring Lake Park, MN06.1999
Some College (No Degree) - Nursing
Hennepin Technical College
Minneapolis, MNSkills
- Enforcing Rules and Expectations
- Program Monitoring and Tracking
- Class Scheduling
- Group Discussion Facilitation
- Attention to Detail
- Course Materials and Supplies
- Public Speaking
- Planning and Coordination
- Materials Organization
- Course Materials Development
- Relationship Building
- Goals and Objectives
- Verbal and Written Communication
- One-on-One Instruction
- Problem Anticipation and Resolution
- Decision Making
- Performance Evaluation
- Staff Management
- Process Improvement
- Staff Development
- Business Development
- Business Administration
Accomplishments
- I have been featured in DriveTime for my customer service skills.
- District Award of Merit from BSA
- Received a start from coworkers for doing an excellent job.
- Received a card stating that a tee was donated in my honor in the state forest for my professionalism while conducting a commercial road test.
- Multiple district awards from BSA
- DPS Always Growing Award
Affiliations
- Den Leader for Cub Scouts Pack
- Activity Chair for Boy Scout Troop
- Committee Chair for DPS's Combined Charities Campaign
- 20+ year community coaching volunteer
- Volunteered at Coon Rapids High School with the Drivers Education Program speaking to students about the effects and consequences of drinking and driving.
- Cubmaster for Cub Scout Pack
Certification
- Class D driver's license in good standing for the past 23 years.
- Federal Examiner
- NRA Shotgun Coach
Training
- I have completed the star and super star classes.
- I have taken training on how to work with a diverse population, people of all ages and personalities.
- I worked on Vanessa Law record set ups, as well as CDL medical certifications and waivers.
- I worked on DOT and FMCSA waivers.
- I have completed a national leadership training course through Boy Scouts of America called Wood Badge.
Additional Information
- Direct supervisor experience that includes setting employee performance standards; ensuring employees get recognized for their achievements; and hold employees accountable for their job responsibilities.
- Proficient in reviewing and monitoring reports and proficient in Excel.
- Excellent interpersonal skills working with different types of individuals on a daily basis.
- Able to explain complex procedures in easy to understand terms.
- Experience in locating and interpreting state and federal laws.
- Managing day to day operations of planning, organizing and directing work and staff.
- Work cooperatively with individuals from diverse backgrounds and underserved communities.
- Experience partnering with subject-matter experts and working with a variety of teams.
- Ability to effectively represent DPS and partner with traffic safety stakeholders from law enforcement, engineering, emergency medical and trauma services, and public health educators
- Ability to identify new and innovative approaches to promote traffic safety
- Experience working directly with local, regional or state officials to promote awareness and to discuss and plan program operations
- Experience in educational programming, marketing, or communications with demonstrated experience in planning, designing, coordinating, administering, and implementing a program with in-person and online program elements.
- Experience in budgeting sufficient to develop and recommend proposed changes to the program budget, and allocate campaign budgets, in line with agency policy and procedures.
- Knowledge of hunting, angling, and other outdoor skills.
- Knowledge of evaluation methods and data analysis sufficient to evaluate program impacts, write reports, and diagnose problems and research alternatives.
- Skills in developing and implementing adult education programs sufficient to work with a variety of interests, collaborate and communicate with stakeholders, and provide an understanding of hunting, angling, and outdoor skills, and hunter and angler recruitment and retention issues.
- Human relations skills sufficient to motivate, train, and provide guidance to volunteers and partners to achieve cooperation and commitment to program objectives.
- Project management skills sufficient to demonstrate ability to simultaneously manage multiple complex projects at various stages of completion.
- Ability to conduct in-person and online meetings, programs, workshops, indoors and outdoors.
- Ability to obtain a Minnesota Angling License.
- Ability to work collaboratively and coordinate with internal and external partners including but not limited to the MN BOW committee, the National BOW office and DNR management staff, and outreach team members, to achieve mutually beneficial goals.
Timeline
Driver Improvement Specialist Supervisor
Dept Of Public Safety
03.2023 - Current
Vice President
Spring Lake Park Clay Target Club
11.2021 - 12.2024
Trap and Skeet Coach
Spring Lake Park High School
03.2021 - Current
Cub Scout District Activity Chair
Boy Scouts of America Northern Star Council
10.2017 - 01.2022
Driver Improvement Specialist
Department of Public Safety
03.2016 - 03.2023
Shift Lead Manager
Toys"R"Us
05.2015 - 07.2018
Examiner and Inspection Specialist
Department of Public Safety
08.2007 - 03.2016
Customer Service Specialist Intermediate
Deptartment Of Public Safety
10.2002 - 08.2008
Customer Service Specialist
Department of Public Safety
08.2001 - 10.2002
Classroom Aide
Tutor Time Learning Center
09.2000 - 08.2001
High School Diploma -
Spring Lake Park Senior High School
Some College (No Degree) - Nursing
Hennepin Technical College
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