Nicole Nelson-Schroder
Hurst,TX
Summary
Dedicated and detail-oriented professional seeking a challenging position to utilize expertise and contribute to the success of the organization. Highly skilled professional with extensive experience in managing complex payroll processes and ensuring accuracy and compliance. Vast experience in Financial Services, remote work, and call-center environments. Proficient in utilizing payroll software and systems to streamline operations and improve efficiency.
Overview
24
24
years of professional experience
Work History
Payroll Specialist III
Paycom
10.2022 - 06.2023
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Maintained strict confidentiality of all payroll information and records.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Collaborated with human resources, accounting and other departments to confirm payroll accuracy.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
- Audited timesheets and payroll records for accuracy.
Specialty Pharmacy Services Specialist-Remote
CVS HEALTH CORPORATION
06.2021 - 11.2021
- Resolved third-party billing, computer system and customer service issues.
- Communicated with patients to collect information about prescriptions and medical conditions
- Liaised with other pharmacies to eliminate potential service-related issues.
- Coordinated with physicians and insurance agent as needed
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Fraud Analyst II
CORESTAFF Services/MAXIMUS FEDERAL
09.2020 - 02.2021
- Reviewed reports, individual transactions and spoke with callers to uncover possible fraudulent activity for the State of Rhode Island's Unemployment Services.
- Reviewed transactions and receipts to identify any suspicious activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Worked with third-party vendors to access and analyze data and systems.
- Evaluated customer data to identify and prevent fraudulent activities
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
- Analyzed large amounts of data to find patterns of fraud and anomalies
- Performed risk assessments to determine level of fraud risk and prioritize investigations
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Quality Analyst- US Census 2020
Maximus Federal Services
03.2020 - 07.2020
- * Answered inbound calls and cross-trained for outbound calls to assist citizens with inquiries related to 2020 Census
- *Successfully identified and underwent additional training to handle Process Improvement calls, ensuring efficient resolution of complex issues requiring extra attention
- *Demonstrated exceptional adaptability and quick learning abilities to effectively address diverse and evolving citizen needs
- * Utilized excellent communication skills to clearly explain census procedures and guidelines to callers, ensuring accurate completion of forms
- *Actively participated in short-term assignment, contributing to successful implementation of 2020 Census.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Substitute Teacher, K-12
Birdville ISD
11.2014 - 12.2018
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Developed and implemented behavior management plans for students with challenging behavior
- Researched and selected age-appropriate materials and resources for classroom instruction
- Documented student progress and provided regular updates to parents
- Supervised lunchroom and recess activities.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Team Manager
Bank Of America
02.2010 - 11.2012
- Coordinated team collaboration to share ideas and build best practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Delivered regular team meetings for aligned work towards common goals.
- Evaluated employee performance on weekly basis and coached and trained over 20 team members, increasing quality of work and employee motivation.
Team Manager. Broker, Quality Evaluator
TD Ameritrade
05.1999 - 10.2009
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Delivered regular team meetings for aligned work towards common goals.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Made fast decisions based on fluctuating market conditions
- Executed complex financial transactions for self-directed investors
- Managed account blocks of multiple advisors with high revenue generation
Education
Bachelor of Science - HRIS
University of North Texas
Denton, TX05.2024
Skills
- Multi-State Payrolls
- Human Resource Information System (HRIS)
- Policy Adherence
- Excellent Writing Skills
- Payroll Administration
- I-9 Documentation
- Stress Tolerance
- Operational Efficiency
- KPI Monitoring
- Recognition Programs
- Performance Appraisal
- Customer Needs Assessments
Timeline
Payroll Specialist III
Paycom
10.2022 - 06.2023
Specialty Pharmacy Services Specialist-Remote
CVS HEALTH CORPORATION
06.2021 - 11.2021
Fraud Analyst II
CORESTAFF Services/MAXIMUS FEDERAL
09.2020 - 02.2021
Quality Analyst- US Census 2020
Maximus Federal Services
03.2020 - 07.2020
Substitute Teacher, K-12
Birdville ISD
11.2014 - 12.2018
Team Manager
Bank Of America
02.2010 - 11.2012
Team Manager. Broker, Quality Evaluator
TD Ameritrade
05.1999 - 10.2009
Bachelor of Science - HRIS
University of North Texas
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