Nicole Nelson-Schroder

• Utilized various teaching techniques to motivate students and foster their academic growth.
• Enforced school policies regarding discipline, attendance, dress code.
• Maintained accurate records of student attendance, grades and behavior reports.

Completed coursework to graduate with a BAAS degree, with a focus in Business Management and Communications, Human Resources Management, and Wellness.

• Solved complex problems related to payroll processing quickly and efficiently.
• Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
• Supported payrolls, driving timely and accurate payment of employee wages.
• Extracted information from payroll system and generated reports for various departments and vendors.
• Coordinated the distribution of annual W-2 forms to employees.
• Reconciled payroll accounts and resolved discrepancies in a timely manner.
• Maintained up-to-date knowledge of federal, state, and local payroll tax laws to ensure compliance.

• Provided assistance with prescription orders, including entering information into the computer system and verifying accuracy of data.
• Resolved customer complaints in a professional manner while adhering to company policies and procedures.
• Followed up with doctors' offices regarding any clarification needed on prescriptions or refills requested by customers.
• Ensured compliance with federal, state, and local laws governing pharmaceutical services.
• Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
• Transmitted claims to insurance companies for payment and reconciled EOBs.

• Collaborated with the State of Rhode Island to identify and prevent fraud in the state's Unemployment Insurance program.
• Investigated cases of suspected fraudulent unemployment activities, including tracing money trails and analyzing documents.
• Conducted interviews with customers to verify their identity and validate information.
• Reviewed customer profiles for any changes that may indicate fraudulent activities.
• Documented all investigative findings in a clear, concise manner for senior management review.
• Coordinated with external law enforcement agencies frequently and ensured findings were uploaded to the state database accurately.
• Utilized specialized software tools designed for detecting patterns associated with fraudulent activity.

• Took time away from work to raise my children and to care for my mother who became ill.

• Created a positive work environment by setting clear expectations and providing resources necessary for success.
• Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
• Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
• Set objectives for teams based on organizational goals; monitored performance against targets; provided feedback and took corrective action when needed.
• Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
• Maintained accurate records of personnel files including payroll information; updated employee records upon changes in status or position.

• Provided leadership during times of organizational change or crisis situations.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Maintained up-to-date knowledge of securities markets and regulations.
• Advised clients on tax implications associated with various investment vehicles.
• Ensured compliance with all applicable laws and regulations related to the sale of securities.
• Responded promptly to customer inquiries regarding account activity or transactions.
• Participated in continuous professional development activities to stay current with financial products, market conditions, and regulatory changes.