Nicole Nickerson
Port Charlotte,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Hardworking and passionate job seeker with strong organizational skills, eager to secure customer service position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Guest Service/Hospitality Specialist
Fishermen's Village
2016.01 - 2020.12
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests by furnishing information and directions to casino, gift shop, and dining areas.
- Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
- Delivered messages, mail and packages left for guests to hotel rooms.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
Lead Supervisor and Sales Associate
Kiosk Fishville LLC
2016.01 - 2018.11
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Education
High School Diploma -
The Academy @ Charlotte Technical Center
18300 Cochran Blvd.12.2013
Skills
- Maintenance Team Collaboration
- Personable Demeanor
- Creative Solutions
- Guest Inquiries
- Customer Assistance
- Upselling Strategies
- Complex Problem-Solving
- Hospitality and Accommodation
- Customer Traffic Management
- Reviewing Resumes
- Strong Communication and Interpersonal Skills
- Retail Effectiveness
- Occupational Health and Safety
- Engaging with Diverse Customers
- Bagging and Packaging
- Retail Objectives
Timeline
Guest Service/Hospitality Specialist
Fishermen's Village
2016.01 - 2020.12
Lead Supervisor and Sales Associate
Kiosk Fishville LLC
2016.01 - 2018.11
High School Diploma -
The Academy @ Charlotte Technical Center
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