Nicole Nikisher
Schnecksville,PA
Summary
Detail-oriented and results-driven professional with extensive experience in administrative support, customer service, and data management. Seeking a position that will allow me to leverage my strong organizational, communication, and problem-solving skills to contribute to the success of the organization while continuing to grow professionally
Overview
10
10
years of professional experience
Work History
School to Career Administrative Assistant
Lehigh Career Technical School
11.2021 - Current
- Collaborate with Guidance Counselors, Supervisors, and Teachers to coordinate student COOP opportunities and job shadows.
- Establish and maintain partnerships with employers to arrange job shadows, interviews, and COOP job opportunities.
- Manage high volumes of phone calls and emails while ensuring office supplies and student paperwork are consistently organized and up-to-date.
- Collect and analyze data; create documents and presentations to support school programs and initiatives.
- Enroll students in the COOP and DCO programs and maintain accurate student records.
- Ensure employers have the necessary clearances; assist them in acquiring required documentation.
Claims Case Manager I
Guardian Life Insurance
09.2017 - 09.2021
- Collaborated with Plan Holders, Beneficiaries, Law Enforcement, and Medical Professionals to ensure accurate processing of life claims.
- Applied thorough knowledge of group policies to make daily decisions on claims, ensuring timely and accurate resolution.
- Maintained cross-knowledge of various network systems to improve claims processing efficiency and accuracy.
- Managed an average of 100+ claims per month while adhering to strict deadlines and compliance standards.
Eligibility & Payment Analyst
Guardian Life Insurance
08.2015 - 09.2017
- Acted as a subject matter expert and mentor to new hires, providing training and guidance on claims and benefits processes.
- Reviewed and analyzed benefits and billing statements to ensure accuracy and resolve discrepancies.
- Processed Electronic Data Interface (EDI) files, ensuring accurate transmission of data to external systems.
- Led Peer-to-Peer audits to ensure compliance with internal policies and external regulations.
- Demonstrated a deep understanding of various benefit programs and their implementation.
Education
-
Following Schools:
Skills
- Software Proficiency: Microsoft Excel, Word, Outlook; Windows applications and system functions, Google products
- Virtual Communication Tools: Microsoft Teams, Skype, Zoom, and other video conferencing platforms
- Work Ethic & Adaptability: Highly responsible and reliable; adapts quickly to agile and fast-paced environments
- Attention to Detail: Strong focus on accuracy and organization in all administrative and data-related tasks
- Communication & Collaboration: Effective written and verbal communicator; works well independently and in team settings
Timeline
School to Career Administrative Assistant
Lehigh Career Technical School
11.2021 - Current
Claims Case Manager I
Guardian Life Insurance
09.2017 - 09.2021
Eligibility & Payment Analyst
Guardian Life Insurance
08.2015 - 09.2017
-
Following Schools:
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