Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Nimmo

Summary

Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.


Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.



Overview

13
13
years of professional experience

Work History

Sales Representative

Daltile Sales Service Center
01.2021 - 08.2024
  • Developed, maintained and utilized diverse client base.
  • Informed customers of promotions to increase sales productivity and volume.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Set and achieved company defined sales goals.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Stayed current on company offerings and industry trends.

Customer Service Representative

Arizona Tile LLC
11.2016 - 06.2020
  • Responded to customer requests for products, services, and company information.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Managed timely and effective replacement of damaged or missing products.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Coordinated logistics for customer orders.

Installed Sales Coordinator

Lowes Home Improvement
10.2011 - 09.2016
  • Coordinated installations reviews and completion of related paperwork.
  • Confirmed customer satisfaction by utilizing targeted follow-up methods after installs.
  • Prepared materials and staged items for installer pickup.
  • Operated and served as subject matter expert on in-store order management system.
  • Inventoried installation supplies before scheduling installations or ordering more.
  • Maintained relationships with return customers.
  • Upsold installation deals with household appliances.
  • Negotiated more favorable rates and delivery times with vendors.

Education

Maricopa Community Colleges, Mesa Community College
Mesa, AZ
01-2003

Gilbert High
Gilbert, AZ
01-2000

Skills

  • Sales consultation
  • Customer relations
  • Relationship building
  • Shipment coordination
  • Product merchandising
  • Product and service knowledge
  • Upselling and cross selling
  • Time management
  • Client account management
  • Order management
  • Price quote preparation
  • Data entry proficiency
  • Order logging
  • Verifying shipments
  • Delivery confirmation

Timeline

Sales Representative

Daltile Sales Service Center
01.2021 - 08.2024

Customer Service Representative

Arizona Tile LLC
11.2016 - 06.2020

Installed Sales Coordinator

Lowes Home Improvement
10.2011 - 09.2016

Maricopa Community Colleges, Mesa Community College

Gilbert High

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