Nicole Nixon
San Antonio
Summary
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Motivated Crew Member with experience in fast-paced environments. Strong background in customer service, teamwork, and problem-solving. Consistently recognized for maintaining high standards of cleanliness and organization. Delivered quality service by offering efficient and friendly support to customers and team members.
Overview
4
4
years of professional experience
Work History
Barista Trainer
Starbucks
San Antonio
07.2023 - Current
- Trained new baristas on beverage preparation techniques and customer service standards.
- Developed training materials for onboarding and skill advancement programs.
- Conducted regular training sessions to enhance team knowledge of coffee products.
- Provided feedback to team members to improve service efficiency and quality.
- Greeted guests with pleasant smile and superior customer service.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Facilitated open dialogue between trainers and employees regarding job expectations, policies, and procedures.
Crew Member
Dunkin Donuts & Baskin Robbins
San Antonio
10.2021 - 12.2022
- Stocked shelves to organize aisles in assigned department.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Took orders, prepared meals, and collected payments.
- Operated cash register to ring up final bill and process various forms of payment.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
Macarthur High School
2923 MacArthur View, San Antonio, TX 78217 Some College (No Degree) - Communication Sciences And Disorders
Our Lady of The Lake University
San Antonio, TXSome College (No Degree) - Education
The University of Texas At San Antonio
San Antonio, TXSome College (No Degree) - American Sign Language
San Antonio College
San Antonio, TXSkills
- Menu memorization
- Verbal and written communication
- Food preparation and safety
- Stocking and replenishing
- Customer engagement
- Ordering procedures
- Performance improvement
- Cash Handling
- Kitchen maintenance
- Customer service
- Team collaboration
- Time management
- Product knowledge
- Communication skills
- Problem escalation
- Leadership qualities
Hobbies and Interests
- Drawing
- Painting
- Teaching
- Reading
- Working
- Babysitting
Languages
American Sign Language
Personal Information
Title: College Student
Timeline
Barista Trainer
Starbucks
07.2023 - Current
Crew Member
Dunkin Donuts & Baskin Robbins
10.2021 - 12.2022
High School Diploma -
Macarthur High School
Some College (No Degree) - Communication Sciences And Disorders
Our Lady of The Lake University
Some College (No Degree) - Education
The University of Texas At San Antonio
Some College (No Degree) - American Sign Language
San Antonio College
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