Nicole Gina No
Boynton Beach,FL
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Relive wellington
Wellington , Florida
11.2023 - 06.2025
- Greeted visitors and clients, ensuring a welcoming atmosphere.
- Managed multi-line phone system, directing calls to appropriate personnel.
- Scheduled appointments and maintained calendar for office staff.
- Processed incoming and outgoing mail efficiently and accurately.
- Maintained clean and organized reception area for professionalism.
- Assisted clients with inquiries, providing information and resources.
- Coordinated office supplies inventory, ensuring timely restocking as needed.
- Collaborated with team members to improve front desk operations consistently.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Menu Update Specialist
Delivery Dudes
Delray Beach, FL
05.2021 - 03.2022
- Company Overview: A delivery food service company in Delray Beach Florida that has menu update specialists update menus all day in different platforms.
- An office environment where you have weekly meetings, tasks to do every day, and minimum requirements for menus.
Data Entry Specialist
Pelican Investments
West Palm Beach, FL
02.2020 - 05.2020
- Company Overview: A car warranty insurance company on Belvedere Road in West Palm Beach Florida that sells car warranty insurance.
- An office environment that is responsible for handling emails, inserting correct data onto their website Policy Hub, and helping customer service out on emails.
- A car warranty insurance company on Belvedere Road in West Palm Beach Florida that sells car warranty insurance.
Sales Associate
Wish and Shoes
Delray Beach, FL
08.2018 - 12.2018
- Company Overview: A high end boutique located in Jog Road in Delray Beach Florida that sells designer clothes and designer shoes.
- A retail environment that is responsible for taking care of customers, watching the store, making sales, and having product knowledge about the items that we carry.
- Also answering phones and texting people new arrivals.
- A high end boutique located in Jog Road in Delray Beach Florida that sells designer clothes and designer shoes.
Education
High School Diploma -
Alexander W. Dreyfoos High School of The Arts
05-2013
Skills
- Microsoft Office
- Microsoft Word
- Excel
- Powerpoint
- Outlook
- Google Products
- Gmail
- Drive
- Docs
- Spreadsheets
- Sites
- Slides
- Multi-line phone management
- Appointment scheduling
- Customer service
- Data entry
- Payment processing
- Office administration
- Front desk operations
- Communication skills
- Conflict resolution
- Team collaboration
- Time management
- Organizational skills
- Attention to detail
- Problem solving
- Professional demeanor
- Inventory control
- Decision-making
- Multitasking and organization
- Administrative support
- Administrative skills
- Office supplies inventory management
- Email correspondence
- File organization
- Phone etiquette
- Telephone etiquette
- Verbal and written communication
- Sorting mail
- Front office management
Technical Experience
- Proficient in Microsoft Office: Microsoft Word, Excel, Powerpoint, and Outlook.
- Proficient with Google Products: Gmail, Drive, Docs, Spreadsheets, Sites, and Slides.
Timeline
Front Desk Receptionist
Relive wellington
11.2023 - 06.2025
Menu Update Specialist
Delivery Dudes
05.2021 - 03.2022
Data Entry Specialist
Pelican Investments
02.2020 - 05.2020
Sales Associate
Wish and Shoes
08.2018 - 12.2018
High School Diploma -
Alexander W. Dreyfoos High School of The Arts
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