Nicole Noack
Saint Louis,MI
Summary
Dynamic Service Advisor at Rick Ford Sales with a strong work ethic and excellent communication skills. Expert in vehicle assessment and customer relationship management, I foster trust and loyalty through effective complaint resolution and proactive service recommendations. Committed to enhancing customer satisfaction and streamlining service processes for optimal results.
Overview
9
9
years of professional experience
Work History
Service Advisor
Rick Ford Sales
04.2017 - Current
- Assisted customers with inquiries and service recommendations.
- Provided support in managing service appointments and schedules.
- Learned to utilize dealership management software for tracking customer interactions.
- Coordinated with technicians to ensure timely service updates to clients.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Education
GED -
Delta College
Bay City, MISkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Team player mentality
- Handling customer complaints
- Complaint resolution
- Goal-oriented mindset
- Data processing
- Customer relationship management
- Data entry
- Records management
Timeline
Service Advisor
Rick Ford Sales
04.2017 - Current
GED -
Delta College