Nicole Noel
Broadlands,VA
Summary
Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.
Overview
25
25
years of professional experience
Work History
Regional Manager
Bright Horizons Family Solutions
01.2018 - 03.2025
- Provided strategic leadership in business operations to enhance staff, family, and client satisfaction, ensuring quality programming and financial success through targeted deliverables aligned with organizational goals
- Employed innovative resource management to diagnose complex challenges, develop strategic plans, and drive high-impact problem-solving across centers and teams
- Actively listened to internal and client input to create adaptive strategies that addressed stakeholder needs and delivered measurable success
- Ensured all locations exceeded state, local licensing, health, safety standards, and NAEYC criteria while fostering inclusive environments for staff and children
- Maximized profitability with lean profit margins for multi-million-dollar childcare centers while maintaining high-quality programs
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Committed to promoting diversity, equity, and inclusion initiatives within organizational culture
- Founder of ADAPT Employee Resource Group for employees with disabilities
- Served for three years on Inclusion Council with c-suite leadership oversight
- Education and Development Expert for local division, including behavioral and inclusion resource
Center Director
Bright Horizons Family Solutions
12.2015 - 12.2017
- Experienced in managing full enrollment lifecycle through targeted marketing, referral programs, and family retention strategies
- Skilled in recruiting, training, and mentoring staff to optimize team performance and expand staffing efficiency across multiple locations
- Developed strong community relationships to support center programs and initiatives.
- Proven ability to ensure facility compliance with Virginia State Licensing and Health Department regulations
- Adept at overseeing daily curriculum delivery and implementing enrichment programs to support educational standards
- Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
- Built strong client partnerships to enhance services and support employee benefits programs
- Strong financial management skills, including responsibility for net revenue, payroll, direct expenses, and overall operational profitability
Quality and Accreditation Advisor
KinderCare Learning Centers/Knowledge Universe
04.2015 - 09.2015
- Developed and implemented accreditation timelines for eligible locations, aligning with organizational quality goals
- Conducted assessments of quality and accreditation progress to identify needs and inform strategic support plans
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to centers at all times.
- Delivered remote and on-site support for accreditation processes, quality improvement, and renewal efforts
- Monitored accreditation timelines to ensure timely achievement of accreditation deadlines
- Increased number of accredited centers by over 10% within six months through targeted initiatives
- Created and maintained an Excel tracking tool to monitor progress of 188 centers, providing at-a-glance status updates by district, region, and state
- East (VA, MD, DE, NJ, and DC Metro)
Senior Center Director
KinderCare Learning Centers/Knowledge Universe
07.2002 - 04.2015
- Managed full enrollment processes including marketing, referral development, and family retention strategies to ensure consistent center occupancy.
- Recruited, trained, and mentored staff to build dynamic, high-performing teams across multiple locations, increasing hiring and training efficiency.
- Ensured compliance with Virginia State Licensing and Health Department standards through regular facility inspections and policy updates.
- Oversaw daily curriculum implementation, ensuring adherence to educational standards and coordinating enrichment programs.
- Held financial accountability for centers generating over $1.5 million annually, managing net revenue, payroll, direct expenses, and operational budgets.
- Successfully opened a new center that achieved 100% occupancy within the first year of operation.
- Led district efforts to achieve top rankings in enrichment program revenue, securing the third highest position within the company.
- Secured NAC, NAEYC, and AdvancED accreditation for multiple centers, demonstrating commitment to quality standards.
- Developed and mentored future Center Directors and management team members, supporting leadership succession planning.
- Participated in advanced leadership training, including peer program trainer, center director mentor, and quality team leader roles.
- Managed multi-site operations, including turning around centers in crisis and ensuring compliance with quality standards.
- Collaborated with company's Inclusion Services and local agencies to develop inclusive settings for children with special needs, promoting diversity and accessibility.
- Reduced staff turnover rate by cultivating a positive work environment through team-building activities and open communication channels.
Contract Administrator
VeriSign, Inc.
05.2000 - 07.2002
- Ensured compliance with all contractual and financial requirements prior to customer product deployment, supporting smooth onboarding and launch processes
- Assisted customers with contractual inquiries, providing clear and accurate information to facilitate decision-making
- Maintained VeriSign’s compliance with ICANN’s equal access requirements, ensuring regulatory adherence
- Collaborated with cross-functional teams to develop and implement customer ramp-up processes, enhancing operational efficiency and customer experience
- Managed high-value contracts with a keen eye for detail, identifying discrepancies and inaccuracies before finalization.
- Supported contract creation and review for new customer products, ensuring alignment with company policies and client needs
- Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
- Streamlined contract processes by implementing efficient tracking and organization systems.
Education
Masters Degree - Education with focus on Public Policy
George Mason University
Fairfax, Virginia05.2017
Bachelors of Science - Family and Community Services with Psychology Minor
Berry College
Rome, Georgia05.1997
Skills
- Profit & Loss Management
- Partner Relationship Management
- Team Building and Management
- Presentation Skills
- Budget Management
- Organizational Leadership
- Operations Management
- Team Leadership
- Relationship Building
- Program Implementation
- Program Oversight
- Strategic Leadership
- Employee Training
- Financial Responsibilities and Reporting
- Multi-Unit Operations
- Strategic Thinking
- Business Acumen
- Customer Experience
- Training/Mentoring/Coaching
- Verbal and written communication
Timeline
Regional Manager
Bright Horizons Family Solutions
01.2018 - 03.2025
Center Director
Bright Horizons Family Solutions
12.2015 - 12.2017
Quality and Accreditation Advisor
KinderCare Learning Centers/Knowledge Universe
04.2015 - 09.2015
Senior Center Director
KinderCare Learning Centers/Knowledge Universe
07.2002 - 04.2015
Contract Administrator
VeriSign, Inc.
05.2000 - 07.2002
Bachelors of Science - Family and Community Services with Psychology Minor
Berry College
Masters Degree - Education with focus on Public Policy
George Mason University
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