Nicole Nofchissey
Tracy,CA
Summary
Dynamic Assistant Manager at Sport Clips with a proven track record in enhancing customer satisfaction and team performance. Skilled in staff training and development, I effectively resolved client concerns and streamlined operations, leading to improved service quality. Adept at money handling and fostering a collaborative work environment, I prioritize results and operational excellence.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Sport Clips
04.2018 - Current
- Coordinated daily salon operations, supporting stylists with scheduling, workflow, and client service priorities.
- Managed front desk check-in, phone routing, and appointment support to maintain smooth guest experiences.
- Trained new team members on service standards, product knowledge, and point-of-sale procedures.
- Monitored inventory levels, reordered supplies, and organized retail displays to support sales availability.
- Resolved customer concerns professionally, protecting service quality and client satisfaction.
- Assisted with opening and closing procedures, cash handling, and daily reconciliation tasks.
- Supported performance coaching by reinforcing service expectations, productivity, and teamwork across staff.
- Maintained cleanliness, salon readiness, and compliance with company protocols and safety standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
License - Cosmetology
Adrains Beauty College
Tracy, CA12-2015
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Employee scheduling
Timeline
Assistant Manager
Sport Clips
04.2018 - Current
License - Cosmetology
Adrains Beauty College