Nicole Nokes
NY
Summary
Customer services professional seeking a management role. Skilled in
Establishing solutions solving with clients. Self-motivated with exceptional communication and computer capabilities.
Overview
11
11
years of professional experience
2014
2014
years of post-secondary education
Work History
Fire life safety Director
Allied Universal Security Services
New York, NY
02.2023 - Current
Medical Receptionist
Access Staffing LLC
New York
01.2020 - 02.2023
- Scheduled and confirmed patient appointments for diagnostic.
- Prepared and sent financial statements to support bookkeeping functions.
- Interviewed patients to collect medical information and insurance details.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Greeted callers with enthusiasm, answering all phone calls by second ring.
- Processed patient payments and scanned identification and insurance cards.
Concierge Supervisor
kent services
Manhattan
10.2018 - 02.2020
- Front desk service, key tracking for resident, and guest Resident package handling / Door man Operating Building link, MRI, Bixby programing.
- Scheduled deliveries of various items including flowers, gifts, and balloons and made guest reservations for spa services and dining.
- Rectified volatile situations quickly through active listening and effective communication.
- Contacted previous visitors and potential guests through emailed newsletters with information on events and happenings to build strong clientele base.
Security- Supervisor, Security Guard/Dispatcher
FJC security
Queens, New York
05.2015 - 11.2017
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll. Identify case issues and evidence needed, based on Determine production schedules and sta5 requirements necessary to ensure timely delivery of services. Analysis of charges, complaints, or allegations of law violations.
- Customer services, communication consultant, fire safety emergency patrol.
- Monitor camera, check for IDS Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll Use computers for various applications, such as database management or word processing.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals Operate once equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunction 2 Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Order and dispense supplies.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Periodically reviewed existing policies and procedures and made recommendations to improve security.
- Monitored multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
- Documented customer inquiries and feedback, including service delivery suggestions in company database.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Documented conversations with customers to track requests, problems and solutions.
Front Desk
Enterprise Rent-A-Car
East Elmhurst
06.2016 - 08.2017
- Customer service , rental services Car Detail work Appoint reservation for reservation.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Signed for packages, recorded all deliveries and distributed to inter-company personnel.
- Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
Education
Associate of Applied Science - Business Management
Professional Business College
New York, NYSkills
- Consultant
- Customer services
- Customer service
- Database management
- Delivery
- Fax machines
- General manager
- IDs
- Law
- Payroll
- Phone systems
- Copiers
- Camera
- Repairs
- Retail
- Safety
- Telephones
- Word processing
- Front desk operations
- Patient callbacks
- Organization
- MS Office
- Supervision
- Administrative support
Timeline
Fire life safety Director
Allied Universal Security Services
02.2023 - Current
Medical Receptionist
Access Staffing LLC
01.2020 - 02.2023
Concierge Supervisor
kent services
10.2018 - 02.2020
Front Desk
Enterprise Rent-A-Car
06.2016 - 08.2017
Security- Supervisor, Security Guard/Dispatcher
FJC security
05.2015 - 11.2017
Associate of Applied Science - Business Management
Professional Business College