Nicole Norris
Summary
- Accomplished Registered Nurse healthcare leader with a proven track record at Cook County Hospital, enhancing community health nursing and complex care coordination through critical thinking and leadership.
- Insightful nurse with twenty four years of experience to include critical care, community health, care coordination, dialysis, teaching and managed care organization experience.
- Dedicated adjunct lecturer for the scope of community health nursing, health assessments and pediatrics.
- Skilled in fostering interdisciplinary collaboration, demonstrated by significantly improving care delivery processes. Expert in adaptability and problem-solving, achieving notable efficiency in patient care and staff development.
Overview
24
24
years of professional experience
Work History
Manager of Complex Care Coordination
Cook County Hospital
05.2019 - Current
- Manage and lead a multidisciplinary team for Complex Care Coordination which include nurses, social workers and community health personnel that provide effective, efficient care coordination to support all community initiatives.
- Provide continual education, staff training & development to team members on contractual/regulatory requirements to support best practices
- Complete community field visits with nurses and social workers to ensure proper assessment, diagnosis and linkage to community resources
- ·Utilized a holistic, comprehensive approach to evaluate and constructively enhance current processes and workflows that support the expansion of community health & complex care coordination.
Guest Lecturer
College Of Lake County
01.2022 - 01.2024
- Served as a role model for professionalism and intellectual curiosity, inspiring students to pursue their passions and achieve their full potential.
- Delivered engaging presentations on various subjects to include completing assessments on patients in a community health setting and evidenced based tools for communicating with the elderly and underserved population.
- Prevented information overload by limiting content and emphasizing key points.
Community Care Coordination Manager
Centene
11.2014 - 04.2019
- Manage and lead a multidisciplinary team for Complex Care Coordination which include nurses, social workers and community health personnel that provide effective, efficient care coordination to support all community initiatives.
- Completed field visits to ensure assessments and care planning was completed according to policy and procedure and ensured compliance with the National Committee for Quality Assurance (NCQA) and Health and Family Services (HFS) contractual requirements.
- Utilized a holistic, comprehensive approach to evaluate and constructively enhance current processes and workflows that support the expansion of complex care coordination
- ·Functions as an administrator, educator, and consultant who has a wide range of experience to improve care for large groups of patients through policy-making and other activities as related to patient care and customer service.
- ·Ensure appropriate case planning, education and interventions are conducted for members defined to be at risk based on acuity level. Monitor data to address quality measures, trends or potential improvement opportunities including provider issues, service gaps and member needs.
Nurse Clinical Manager
Fresenius Medical Care NA
10.2010 - 07.2013
- Provided leadership and guidance to develop, implement, refine and maintain system programs to evaluate the quality of patient care, improve the quality of patient care, and evaluate the appropriateness and timeliness of services provided.
- Managed a budget of $6.5 million for the facility. Managed the day-to-day operations and activities for a staff of forty team members and two hundred patients. Responsible for the overall administrative functions of their assigned clinical practice program.
- Provide high quality dialysis services and outstanding patient care to opioid patients and chronic disease. Establishes a working alliance based on mutual respect and role responsibility during the consultative process.
- Accountable for compliance with all applicable federal, state, and local laws and regulations. Functions independently having the ability to coordinate activities with a wide diversity of high-level employees
- Provide overall direction to ensure that clinical services are provided in accordance with IDPH and National Healthcare Safety Network. Supervises the Q&SI Section, which is responsible for directing all services throughout the hospital in the planning and coordination of Q&SI programs.
- Collaboration with medical team. Participated in assessing, monitoring, reporting of clinical improvement activities related to guidelines, quality, safety and regulatory requirements.
Nephrology/Oncology Nurse Educator-Consultant
AMAG Pharmaceuticals
09.2009 - 09.2010
- Provide on label clinical consultation, therapeutic dosing per package inserts, and best-demonstrated practices in the management of iron deficiency anemia associated with chronic kidney disease.
- ·Educate clinicians (nephrologists, oncologists, nephrology and oncology nurses, dietitians, technicians and administrators) through presentations and continuing education programs in small and large group settings.
- ·Establish and manage positive and productive relationships among renal and oncology networks within the territory.
- Collaborate with the sales specialists and regional sales managers in developing and implementing business goals, objectives and marketing strategies.
Neonatal Intensive Care Unit Registered Nurse
University Of Chicago Medical Center
01.2002 - 08.2009
- Provide assistance to the Patient Care Director in ensuring the optimal delivery of care and service to patients and families in their designated areas.
- Performs the functions of assessing, planning, implementing and evaluating the care for neonatal and pediatric patients. Secures a health and developmental history from the patient or parent; records findings and makes critical evaluation.
- Conducts and participates in the interviewing and selection of staff, served as a preceptor and a resource. Makes decisions concerning medical care needs of patients with physicians as well as decisions regarding nursing care needs. Identifies and manages specific illnesses.
- Performs responsibilities and duties in a manner that is attentive to age-specific criteria when appropriate. Gives direct psychological nursing care in the presence of illness or disability in order to maintain life, provide comfort, reduce distress and enhance coping ability.
- Responsible for assisting in the labor and delivery of infants to facilitate the transition to the NICU. Provides surveillance of adherence to medical and nursing regimens to stabilize chronically ill infants; adjusts regimens within established protocols recognizing when to refer the infant to the physician or other health team members.
Dialysis Charge Nurse
Renal Care Group
09.2001 - 05.2006
- Initiated and terminated dialysis treatments for patients. Assisted in the ongoing education of direct care staff.
- ·Participant in Q&SI team meeting and special training session. Reviewed findings and formulate recommendations to improve the quality of local standards of care.
- ·Supervised and evaluated the work performance of staff. Assist in identifying service delivery indicators and outcome measures to evaluate effectiveness of applied standards.
Critical Care Registered Nurse
Riverside Regional Medical Center
12.2000 - 08.2001
- Administered life-saving medications and therapies under strict protocols, guiding patients towards recovery from acute illnesses or injuries.
- Assessed and managed various patient treatments for numerous patient diagnoses from sepsis to acute respiratory distress.
- Monitored hemodynamic parameters and analyzed complex data sets, making appropriate adjustments to treatment plans based on patient response.
- Participated in educational trainings to enhance knowledge and expertise in critical care.
Education
Master of Science - Nursing Science
Saint Xavier University
Chicago, IL12.2006
Master of Business Administration - Organizational Leadership
Saint Xavier University
Chicago, IL12.2006
Bachelor of Science in Nursing BSN - Nursing
Hampton University
Hampton, VA12.2000
Skills
- Leadership
- Interpersonal Communication
- Skills Management
- Adaptability
- Problem Solving
- Critical Thinking
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Guest Lecturer
College Of Lake County
01.2022 - 01.2024
Manager of Complex Care Coordination
Cook County Hospital
05.2019 - Current
Community Care Coordination Manager
Centene
11.2014 - 04.2019
Nurse Clinical Manager
Fresenius Medical Care NA
10.2010 - 07.2013
Nephrology/Oncology Nurse Educator-Consultant
AMAG Pharmaceuticals
09.2009 - 09.2010
Neonatal Intensive Care Unit Registered Nurse
University Of Chicago Medical Center
01.2002 - 08.2009
Dialysis Charge Nurse
Renal Care Group
09.2001 - 05.2006
Critical Care Registered Nurse
Riverside Regional Medical Center
12.2000 - 08.2001
Master of Science - Nursing Science
Saint Xavier University
Master of Business Administration - Organizational Leadership
Saint Xavier University
Bachelor of Science in Nursing BSN - Nursing
Hampton University
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