Nicole Norton
Cloverdale,IN
Summary
Accomplished Phone Room Manager/Medical Assistant with a proven track record at The Eye Center of Southern Indiana, enhancing clinical operations and patient satisfaction through effective management and process improvements. Skilled in call room atmosphere and patient care coordination. Achieved significant improvements in operational efficiency and quality of care while always keeping a positive work environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Phone Room Manager
The Eye Center of Southern Indiana
05.2014 - Current
- Answered and triaged multiple calls from a day.
- Efficiently collect patient information and input into computer using multiple systems.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained staff on operating procedures and company services.
- Sought ways to improve processes and services provided.
- Highly trained to effectively communicate with upset patients and resolve issues in a positive manner.
- Stayed calm under pressure to and successfully dealt with difficult situations.
CMA/COMT
Wishard Hospital
10.2012 - 05.2014
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Fully trained medical assistant/ophthalmic assistant with vitals, correctly document patient history/CC/ROS, IOPs, VAs, all preliminary testing.
- Trained on OCT, HVF, Biometry, corneal topography, IVFAs, and fundus photography.
Education
Associate of Applied Science - Administrative Medical Assisting
Ivy Tech
Terre Haute05-2009
Skills
- Strong leadership
- Scheduling
- Multitasking
- Excellent typing skills
- Microsoft Office/Excel
- Strong communication skills
- Conflict resolution
Certification
- CMA - Certified Medical Assistant (AAMA, 7/2016-current, certificate number 2436964)
- COMT- Certified Ophthalmic Medical Technologist (iJCAHPO, 2012-current, certificate number 206123)
Timeline
Phone Room Manager
The Eye Center of Southern Indiana
05.2014 - Current
CMA/COMT
Wishard Hospital
10.2012 - 05.2014
Associate of Applied Science - Administrative Medical Assisting
Ivy Tech
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