Nicole Norton
Summary
Accomplished Quality Specialist with a proven track record of enhancing customer satisfaction and streamlining operations at CSL Plasma and LG Chem Michigan. Skilled in collaboration and possessing strong attention to detail, I excel in environments requiring precision and keen observation. My approach has consistently resulted in improved efficiency and quality standards, with a significant focus on team success and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Quality Specialist
CSL Plasma
10.2021 - Current
- Ensure compliance through review of reports in DMS(Donor Management System) and direct observations. Completing a daily checklist and MSQR(Monthly Systems Quality Review) observations.
- Create disposable softgood issues. Packaging and shipping bio-hazard and non-bio-hazard damaged softgoods to vendor.
- QA review, and issue plasma sample, plasma unit and waste shipment manifests.
- Conduct investigation and detailed root cause analyses following any non-conformance events, leading to swift identification and mitigation of potential risks.
- Monitors center processes to ensure adherence to CSL's Operating Procedures, SOPs, training requirements, along with CLIA(Clinical Laboratory Improvement Amendments), cGMP, GLP(Good Laboratory Practices), FDA and GHA(German Health Alliance) guidelines and regulations.
- Site Lead for transitioning from PCS2 collection device to INNOVA collection device(01/2025).
Quality Assurance Technician
LG Chem Michigan
03.2018 - 10.2021
- Recorded and organized test data for report generation and analysis.
- Performed quality checks on incoming and outgoing products using various lab equipment.
- Cleaned and maintained a clean-room environment and equipment in accordance with 553R.
- Handled hazardous material according to OSHA, and MIOSHA guidelines.
- Operated lab equipment and performed routine maintenance.
Assistant Manager
Admiral Petroleum
01.2015 - 03.2018
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Supported the store manager in all aspects of day-to-day operations.
Education
Diploma -
Spring Lake High School
01.2014
Timeline
Quality Specialist
CSL Plasma
10.2021 - Current
Quality Assurance Technician
LG Chem Michigan
03.2018 - 10.2021
Assistant Manager
Admiral Petroleum
01.2015 - 03.2018
Diploma -
Spring Lake High School
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