Nicole Notz
Guthrie,OK
Summary
Knowledgeable and dedicated customer service professional with extensive experience in automotive and customer service industry with a solid technical solutions background with computers and programs. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Advisor
Bob Howard Auto Group
01.2021 - 02.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Service Technician
Allen Samuels Volkswagen
04.2019 - 12.2020
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Evaluated systems according to predetermined checklist and noted issues.
- Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Installed, configured and upgraded computer systems and peripherals to perform better and minimize security threats.
- Showcased adaptability by working on diverse projects spanning industries such as healthcare, hospitality, retail, and education sectors.
Education
High School Diploma -
Guthrie High School
Guthrie, OK05.2013
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Listening Skills
- Attention to Detail
- Excellent Communication
- Technical knowledge
- Handling Customer Complaints
- Goal-oriented mindset
- Complaint resolution
- Data Processing
- Documentation And Reporting
Accomplishments
- Achieved Master Service Advisor through effectively helping with Training courses and Customer experience.
Certification
- Master Service Advisor License - 3 Years.
- Edmond, OK, Bob Howard CJDR - 3 Years.
Timeline
Service Advisor
Bob Howard Auto Group
01.2021 - 02.2023
Service Technician
Allen Samuels Volkswagen
04.2019 - 12.2020
High School Diploma -
Guthrie High School
- Master Service Advisor License - 3 Years.
- Edmond, OK, Bob Howard CJDR - 3 Years.
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