NICOLE NUNEZ
Norwalk,CA
Summary
Results-oriented professional with expertise in planning and problem-solving. Skilled in optimizing resource utilization to enhance operational scalability and profitability. Recognized for exceptional organizational abilities and effective leadership in relationship building. Proven track record as Senior Store Manager, specializing in inventory management, team leadership, and customer service excellence.
Overview
10
10
years of professional experience
Work History
Senior Store Manager
Mattress Firm
Costa Mesa, California
03.2024 - Current
- Oversee operations for two locations, driving team performance, and sales success.
- Facilitated monthly workshops to enhance associate collaboration and best practices.
- Host Saturday morning calls to motivate teams, and communicate corporate updates.
- Collaborate with the district manager to align on Key Performance Indicators and business strategies.
- Develop effective business development plans to support overall store objectives.
- Created a safe, enjoyable work environment by encouraging team input and engagement.
- Delegated tasks to empower team growth and prepare associates for future roles.
- Led field marketing initiatives, managing communication on sales updates and promotional activities.
- Trained and mentored staff to enhance sales techniques and product knowledge.
- Implemented visual merchandising standards to improve store presentation.
- Coordinated inventory management and maintained stock levels effectively.
- Oversaw team scheduling to ensure adequate staffing during peak hours.
- Conducted regular performance reviews and provided constructive feedback to employees.
- Enforced company policies and procedures to maintain a safe work environment.
- Performed regular audits of store operations to identify areas for improvement.
Store Manager
Mattress Firm
Brea, California
05.2023 - Current
- Managed all responsibilities of a sleep expert alongside additional store duties.
- Led a small team to complete daily operational tasks, ensuring adherence to company standards.
- Reviewed team performance daily to maintain high-quality output.
- Collaborated with managers in weekly meetings to discuss individual and district-level business strategies.
- Developed monthly business plans with specific goals and metrics for improvement.
- Assisted teams and stores in problem-solving and resolving client issues efficiently.
- Ensured Point of Purchase displays were updated, inventory was accurate, and open orders were current.
- Maintained up-to-date merchandising with no past-due orders.
Sleep Expert
Mattress Firm
Fullerton, California
04.2022 - 05.2023
- Cultivated strong client relationships to identify customized sleep solutions that improve well-being.
- Conducted product demonstrations to showcase features and comfort levels.
- Resolved customer inquiries and concerns effectively and promptly.
- Educated clients on product advantages and importance of quality sleep.
- Oversaw daily operational tasks, ensuring business efficiency through meticulous cleaning and order tracking.
- Maintained organized email correspondence and monitored personal metrics for effective communication.
Sales Consultant
Best Buy
Lakewood, California
01.2017 - 03.2022
- Cultivated strong client relationships to identify and address specific home solutions.
- Assisted in inventory management by organizing and restocking merchandise displays.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Conducted product demonstrations to showcase features and benefits to potential buyers.
- Focused sales efforts on premium home appliances to enhance customer satisfaction.
- Managed client interactions from initial sale through order fulfillment and delivery.
- Maintained post-sale communication to resolve any changes or issues promptly.
- Developed a pipeline for future business opportunities and referrals.
Customer Service Specialist
Best Buy
Lakewood, California
09.2015 - 01.2017
- Resolved customer complaints and assisted customers in locating merchandise and processing transactions.
- Collaborated with team to resolve complex customer issues efficiently.
- Trained new staff on customer service protocols and systems.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Created online orders for delivery or pickup while managing trade-ins and inspecting returns.
- Trained new hires on register operations and essential customer service skills.
- Assisted with inventory management as required to ensure optimal stock levels.
Education
High School Diploma -
Santa Fe High School
Santa Fe Springs, CA06.2015
Some College (No Degree) - Child Development
California State University of Los Angeles
Los Angeles, CASkills
- Customer service and support
- Problem solving
- Team collaboration
- Inventory management
- Business development
- Customer relationship management
- Performance evaluation
- Effective communication
- Time management
- Dependability and reliability
- Policy implementation
- Promotions management
- Work delegation
- Operational efficiency
- KPI tracking
- Professionalism and accountability
- Adaptability and self-motivation
- Initiative and resourcefulness
- Organizational skills
- Conflict resolution
- Team leadership
Websites
Activities
In my free time, I enjoy being active. I utilize physical exercise and movement as a tool for my mental health. Whether it be an hour in the gym or a boxing class, or for a walk near the beach. When given the opportunity, I enjoy traveling as much as possible. Having gone to 8 different countries and counting. As well as enjoying live music locally or big venues.
Affiliations
- traveling
- spin classes and weight training
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Senior Store Manager
Mattress Firm
03.2024 - Current
Store Manager
Mattress Firm
05.2023 - Current
Sleep Expert
Mattress Firm
04.2022 - 05.2023
Sales Consultant
Best Buy
01.2017 - 03.2022
Customer Service Specialist
Best Buy
09.2015 - 01.2017
High School Diploma -
Santa Fe High School
Some College (No Degree) - Child Development
California State University of Los Angeles