Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Nunn

Mena,AR

Summary

Hardworking production assembly team member. History of successfully aligning output with quality and performance targets. Highly organized approach reducing errors and materials waste through proactive inspection.

Overview

23
23
years of professional experience

Work History

Winding Tech Ll

Nidec
01.2021 - Current
  • Labeled components and monitored use to keep accurate records.
  • Conferred with management and design staff to fully understand and comply with strict production specifications.
  • Identified and corrected defects to bring completed products in line with tolerances.
  • Trained new employees in assembly skills to improve team production levels.
  • Inspect completed motors for functionality and quality, alerting supervisors of repeat issues and seeking out root causes.
  • Recently stepped into the Flow line leader position when needed to assist team with continued productivity and training.
  • Utilized soldering and welding equipment to join and secure components in place.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Works well in a team setting, providing support and guidance.
  • Manages time efficiently in order to complete all tasks within deadlines.
  • Demonstrates respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.

Customer Service Manager

Nashua Telegraph
08.2016 - 01.2020
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Kept accurate records to document customer service actions and discussions.
  • Created and reviewed invoices to confirm accuracy.
  • Addressed potential cancellations and offered catered solutions to retain accounts.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.

Ambassador

Amazon
05.2014 - 01.2016
  • Assisted team with operational policies and procedures to drive services.
  • Promoted good employee relations and premier employee satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Represented organization at employee orientations, delivering engaging presentations to diverse new hires.
  • Resolved conflicts between staff members in diplomatic manner.
  • Established positive relationships with all new hires, leveraging those relationships to secure longer employment histories.
  • Developed and implemented comprehensive training strategies, resulting in increased productivity

Account Manager

Balanced Healthcare Receivables LLC
04.2011 - 09.2014
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Contributed to team objectives in fast-paced environment.
  • Recorded accurate and efficient records in customer database.
  • Achieved or exceeded company-defined sales quotas.
  • Presented professional image consistent with company's brand values.
  • Trained new employees on customer service, money handling and organizing strategies.

Sort Coordinator

FedEx
08.2004 - 02.2009
  • Entered data, generated reports, and produced tracking documents.
  • Coached employees through day-to-day work and complex problems.
  • Gathered and organized materials to support operations.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Handled incoming and outgoing shipping and receiving activities.
  • Used job-related software to draft and finalize written correspondence and documentation.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Interceded between employees during arguments and diffused tense situations.
  • Delegated nightly tasks for 30+ employees, ensuring deadlines were met.

Courier

FedEx
08.2000 - 02.2009
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Drove safely at all times to avoid accidents and harm.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Verified package information to check for accuracy and completeness.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Contacted customers to confirm delivery details and locations.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Logged delivery information in tracking systems to enable real-time delivery status.
  • Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Inspected truck prior to delivery, checking for proper stowage of packages.
  • Delivered packages to customer doorsteps and business offices.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
  • Obtained signatures for delivery documents and packages.
  • Managed delivery route for optimal use of time and fuel.
  • Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
  • Escalated issues to supervisor for immediate remediation.

Education

GED -

Nashua High School South
Nashua, NH

No Degree - Communications/Broadcasting

Southern New Hampshire University
Hooksett, NH

Skills

  • Automatic Assembly Operations
  • Wiring Layouts
  • Wire Strippers
  • Visual Inspection

Timeline

Winding Tech Ll

Nidec
01.2021 - Current

Customer Service Manager

Nashua Telegraph
08.2016 - 01.2020

Ambassador

Amazon
05.2014 - 01.2016

Account Manager

Balanced Healthcare Receivables LLC
04.2011 - 09.2014

Sort Coordinator

FedEx
08.2004 - 02.2009

Courier

FedEx
08.2000 - 02.2009

GED -

Nashua High School South

No Degree - Communications/Broadcasting

Southern New Hampshire University

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Nicole Nunn