Nicole Oakes
Lockport,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Communicative Firefighter known for first-rate mechanical aptitude and great integrity. Dependable individual dedicated to enhancing quality of life for citizens and fellow firefighters through productive, safe services. Expertise in providing emergency rescue, performing fire suppression techniques and maintaining fire apparatus and equipment. Certified in CPR,Vehicle Rescue Operations Level, and Fire Police paired with in-depth knowledge of multiple fire safety programs.
Overview
15
15
years of professional experience
Work History
Voluteer Fire Fighter
South Lockport Fire Company
Lockport, NY
11.2019 - Current
- Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision-making in emergency situations.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Inspected apparatus, equipment, grounds and stations for proper order and condition on [Timeframe] basis.
- Patrolled burnt areas after fires to locate and eliminate hot spots that could flare or rekindle.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Carried, placed and extended ladders in training and in emergencies.
- Responded to confined space incidents, EMS and hazardous material incidents.
- Stabilized and lifted patients with backboard and cot.
- Notified fire dispatchers to detail difficulties encountered, request additional firefighters and obtain emergency supplies.
Cleaner
Self Employed
Lockport, NY
11.2015 - Current
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Organized and used industrial cleaning products following strict safety procedures.
- Handled all billing and invoicing processes for every customer
- Keep records and billing information current and up to date
- Delivered quality customer service to address urgent needs and cleaning requests.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Recorded expenses and maintained accounting records.
- Scheduled appointments and conducted follow-up calls to clients.
Cleaner
Platinum Pro Clean
Wilson, NY
06.2014 - 10.2015
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
Office Assistant
VW Car Dealership
Miesenbach Germany
12.2004 - 08.2006
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Translated customer requests, inquiries etc. from English to German
- Developed correspondence letters, memos and emails.
- Drafted common document templates for use by executives and employees.
- Kept office as well as shop supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Office Clerk
Daycare Wichtelmann
Otterbach Germany
03.2004 - 11.2004
- Interacted with customers by phone, email or in-person to provide information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Handled incoming business and client requests for information.
- Maintained organized files and stocked supplies.
Nurse Aide
Zoah Nursing Homes
Kaiserslautern Germany
01.2000 - 02.2001
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Followed safe lifting techniques and individual resident lifting instructions.
- Assisted patients with mobility issues in areas such as beds, wheelchair usage and automobile travel.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
Secretary's Assistant
Blauth Construction Company
Kaiserslautern Germany
02.1999 - 10.1999
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Received and routed business correspondence to correct departments and staff members.
Education
High School Diploma -
Ashworth College
Norcross, GA09.2011
High School Diploma -
Integrierte Gesamtschule Otterberg
Otterberg Germany06.1999
Skills
- Productivity and Time Management
- Positive Team Player
- Computers and Technology
- Office Equipment Operation
- Database and Client Management Systems
- Appointment Coordination
- Document and File Management
- Document Sorting
- Messaging Management
- Call Screening
- Writing and Editing Skills
- Reception Duties
- Time Management
Timeline
Voluteer Fire Fighter
South Lockport Fire Company
11.2019 - Current
Cleaner
Self Employed
11.2015 - Current
Cleaner
Platinum Pro Clean
06.2014 - 10.2015
Office Assistant
VW Car Dealership
12.2004 - 08.2006
Office Clerk
Daycare Wichtelmann
03.2004 - 11.2004
Nurse Aide
Zoah Nursing Homes
01.2000 - 02.2001
Secretary's Assistant
Blauth Construction Company
02.1999 - 10.1999
High School Diploma -
Ashworth College
High School Diploma -
Integrierte Gesamtschule Otterberg