Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Ochoa

Chattanooga,TN

Summary

Hardworking who doesn't mind working overtime, professional with experience of customer service and problem-solving, responsible and reliable worker, bilingual in Spanish. Ability to multitask in a fast phase. Teamwork and quick to adapt to new tasks. Friendly and a positive attitude

Overview

6
6
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

Health One Alliance
02.2022 - Current
  • Help customers with their needs and questions guide them if needed
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Provided account information to customers and explained bill service policies and customer rights
  • Investigated and researched issues to determine root causes and appropriate resolution methods


HR ASSISTANT

Arch Plastics Packaging
04.2020 - 02.2022
  • Supported day-to-day operations of HR functions and duties
  • Maintained and updated employee records to support accuracy and compliance
  • Organized new employee files, paperwork for terminated employees, and worker's compensation files
  • Filed papers and documents into employee files
  • Coordinated job postings, interviewing, and selection process
  • Used HR management databases, applying skills in computer applications
  • Updated employee job descriptions, performance reviews, and disciplinary actions
  • Managed employee database and provided HR reports as requested
  • Reviewed job applications and conducted background checks on potential hires
  • Performed customer service functions by answering employee requests and questions
  • Partnered with management team to prepare performance reviews for staff
  • Assisted with recruitment and interview processes to develop pipeline of candidates for employment
  • Informed job applicants of acceptance and rejection of employment
  • Gathered personnel records from other departments and employees
  • Prepared and set up for new employee orientations
  • Prepared badges, passes and identification cards and performed other security-related duties
  • Recorded data for each employee, including addresses, weekly earnings, absences, and dates of and reasons for terminations

HOUSEKEEPER

Holiday Inn
05.2019 - 04.2020
  • Inspected guest suites and public areas daily to ensure high standards of cleanliness
  • Followed infection control and universal procedures, maintaining sanitary environment
  • Managed facility inventories by restocking cleaning solutions and linens
  • Notified supervisors of damaged equipment and hazardous conditions in rooms and lobby areas
  • Greeted guests and employees, delivering friendly service in interactions
  • Disinfected and deep cleaned upholstered furniture and carpets
  • Reported any maintenance or safety issues to the appropriate personnel
  • Respected guest property and privacy by changing cleaning schedules and returning misplaced items
  • Prioritized work tasks and remained flexible to workload changes
  • Sorted, counted and marked clean linens and stored in linen closets

Education

Dalton State College -

Dalton State College
Dalton, GA
12.2020

HIGH SCHOOL DIPLOMA -

Dalton High School
Dalton, GA
05.2019

Skills

  • Bilingual
  • Active Listening
  • Customer Service
  • Problem-Solving Ability
  • Team Development
  • Managing Multiple Tasks
  • Call Center Operations
  • Conflict Resolution
  • Interpretation and Translation Services
  • Payment processing

Timeline

CUSTOMER SERVICE REPRESENTATIVE

Health One Alliance
02.2022 - Current

HR ASSISTANT

Arch Plastics Packaging
04.2020 - 02.2022

HOUSEKEEPER

Holiday Inn
05.2019 - 04.2020

HIGH SCHOOL DIPLOMA -

Dalton High School

Dalton State College -

Dalton State College

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Nicole Ochoa