Summary
Overview
Work History
Education
Skills
Technical And Software Skills
Languages
Awards
Additional Training And Courses
Professional Development
Timeline
Generic

NICOLE OCHOA

Wellington,FL

Summary

Results-driven Sales & Customer Service Specialist with extensive experience in beauty retail, customer relations, and administrative operations. Proven ability to exceed sales targets, train high-performing teams, and optimize store operations. Adept at merchandising, inventory management, and enhancing customer experiences. Bilingual in English & Spanish, with a strong passion for the beauty, fashion, and retail industries.

Overview

5
5
years of professional experience

Work History

Lead Manager & Beauty Lead

Sephora
Lake Park, FL
03.2024 - 12.2024
  • Key contributor to store grand opening success, originally hired as a Beauty Advisor
  • Rapidly promoted to Beauty Lead within 1.5 months, then to Lead Manager due to outstanding leadership and sales performance
  • Managed store operations, including inventory, scheduling, and sales performance analysis
  • Trained and mentored the team on product expertise, sales techniques, and customer service excellence
  • Implemented effective visual merchandising strategies to enhance product presentation and maximize sales
  • Conducted sales forecasting and reports to develop targeted business strategies

Sales Assistant

South Florida Courier
03.2020 - 12.2023
  • Spearheaded sales strategies, including quotations, proposals, and market research, leading to increased revenue
  • Identified new business opportunities and expanded client base
  • Assisted in order fulfillment and logistics, ensuring timely deliveries and seamless operations
  • Maintained accurate records of sales activities for performance tracking

Customer Service Representative

South Florida Courier
08.2019 - 12.2023
  • Provided personalized customer support, ensuring prompt issue resolution and enhancing client satisfaction
  • Managed customer communications, documentation, and account inquiries, improving operational workflow
  • Developed training materials and communication protocols for team efficiency
  • Assisted in logistical problem-solving, ensuring on-time deliveries and service excellence

Sales Associate

Bloomingdale's
11.2022 - 12.2022
  • Delivered exceptional customer service during the high-demand holiday season
  • Assisted customers in product selection and upselling, maximizing sales opportunities
  • Maintained store organization, replenished inventory, and processed transactions efficiently
  • Assisted in merchandising displays to highlight seasonal promotions

Education

Fashion Design -

Academy of Art University
San Francisco
02.2025

Certified Fashion Stylist & Visual Merchandiser -

Universidad Complutense
Madrid
01.2021

High School Diploma -

Colegio Campestre Goyavier

Skills

  • Sales & Revenue Growth Strategies
  • Customer Relationship Management (CRM)
  • Team Leadership & Staff Training
  • Beauty & Retail Product Knowledge
  • Inventory Control & Merchandising
  • Administrative & Operational Efficiency
  • Conflict Resolution & Problem-Solving
  • Multitasking & Time Management
  • POS Systems & Cash Handling
  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Google Suite (Docs, Sheets, Drive)
  • POS & Inventory Management Systems
  • Retail CRM Software
  • Social Media & Digital Marketing Tools

Technical And Software Skills

  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Google Suite (Docs, Sheets, Drive)
  • POS & Inventory Management Systems
  • Retail CRM Software
  • Social Media & Digital Marketing Tools

Languages

  • English, Fluent (Native)
  • Spanish, Fluent (Native)

Awards

  • Top Sales Performer - Sephora (2024)
  • Excellence in Customer Service - South Florida Courier (2022)
  • Outstanding Leadership Recognition - Sephora (2024)

Additional Training And Courses

  • Beauty Advisor Training - Sephora (Product Knowledge, Customer Engagement, Makeup & Skincare)
  • Leadership & Management Essentials - Udemy (Team Leadership, Business Strategy, Communication)
  • Advanced Sales & Retail Training - Coursera (Customer Service, Sales Optimization, Market Trends)
  • Merchandising & Branding Strategy - The Business of Fashion
  • Conflict Resolution & Negotiation Skills - Harvard Online

Professional Development

  • Continually expanding expertise in beauty trends, retail management, and customer experience strategies.
  • Passionate about fashion, cosmetics, and business growth in the retail industry.

Timeline

Lead Manager & Beauty Lead

Sephora
03.2024 - 12.2024

Sales Associate

Bloomingdale's
11.2022 - 12.2022

Sales Assistant

South Florida Courier
03.2020 - 12.2023

Customer Service Representative

South Florida Courier
08.2019 - 12.2023

Fashion Design -

Academy of Art University

Certified Fashion Stylist & Visual Merchandiser -

Universidad Complutense

High School Diploma -

Colegio Campestre Goyavier

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NICOLE OCHOA