Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicole O'Connor

Cape Coral,FL

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Motivated associate offering valuable contributions in all facets of administrative activities derived from diverse, 2019-year background. Recognized for exemplary time management, organization, prioritization and work ethic.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Leal Medical Center
10.2022 - 08.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Completed clerical duties and tasks for clinic administration.

Sales Associate

Metro By T-Mobile
05.2021 - 09.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved perfect attendance and on-time record.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained records related to sales, returns and inventory availability.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Tracked stock using company inventory management software.
  • Prepared large cash deposits with zero discrepancies.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Developed, marketed and sold full range of products and support services.
  • Educated associates on market trends and stayed up-to-date on forecasts.
  • Greeted customers and helped with product questions, selections and purchases.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Answered questions about store policies and addressed customer concerns.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

Retail Associate

Ross Dress For Less
10.2020 - 05.2021
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and addressed customer concerns.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.
  • Promoted offerings by expression passion for company brand, products, services and solutions to customers.
  • Employed strategic tactics such as cross-selling and upselling to drive sales.
  • Increased sales by offering advice on purchases and promoting additional products.

Customer Service Representative

Domino's Pizza
05.2019 - 03.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

Miami Southridge Senior High School
Miami, FL
06.2021

Skills

  • Online Systems
  • Call Transfers
  • Call Handling
  • Logging Messages
  • Information Documentation
  • Patient Information Collection
  • Team Member Development
  • Patient Referral
  • Reviewing Medical Histories
  • Schedule Coordination
  • Compassionate Care
  • Adaptable and Flexible
  • Inquiry Requests
  • Workflow Processes
  • Staff Meetings
  • Timely Processing
  • Patient Data Processing
  • Schedule Patients
  • Office Organization
  • Teamwork and Collaboration
  • Answer Telephones
  • Accurate Recordkeeping
  • Scheduling Tests and Procedures
  • Customer Satisfaction
  • Data Integrity
  • Exceptional Attention to Detail
  • Patient Engagement
  • Calendar and Appointment Management
  • Organization and Time Management
  • Advising Patents
  • Data Entry Software

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Leal Medical Center
10.2022 - 08.2023

Sales Associate

Metro By T-Mobile
05.2021 - 09.2022

Retail Associate

Ross Dress For Less
10.2020 - 05.2021

Customer Service Representative

Domino's Pizza
05.2019 - 03.2020

High School Diploma -

Miami Southridge Senior High School

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Nicole O'Connor