NICOLE OCONNOR
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Automotive Technician
Speedee Oil Change
06.2022 - Current
- Managed inventory by monitoring stock levels, ordering necessary supplies, and implementing inventory control measures
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Maintained accurate records of time and materials required to perform repairs and service.
- Implemented sales and marketing strategies to promote products and increase customer engagement
- Delivered exceptional customer service by promptly assisting customers, resolving issues, and providing product information
- Handled cash transactions accurately and efficiently, ensuring proper documentation and adherence to company policies.
Automotive Manager
Speedee Oil Change
07.2022 - 11.2023
- Achieved high levels of customer retention through targeted marketing initiatives designed to maintain engagement with existing clientele.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for professional growth.
- Implemented quality control measures, leading to a decrease in rework rates and increased overall efficiency.
- Managed a team of technicians, ensuring proper training and adherence to safety standards for optimal performance.
- Oversaw inventory management, reducing stock discrepancies and improving accuracy in ordering processes.
Front Of House Manager
Swig and Swine
08.2021 - 06.2022
- Managed front of house staff and operations in a busy restaurant setting
- Developed and implemented customer service strategies to ensure guest satisfaction
- Scheduled and trained new employees on front of house procedures and policies
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained cleanliness and organization of front of house areas to uphold company standards.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
Legal Assistant
George Sink
03.2021 - 08.2021
- Managed case files and organized legal documents for attorney review
- Drafted correspondence and communicated with clients regarding case updates
- Maintained confidentiality of sensitive client information and documents
- Reviewed and summarized legal documents for attorney review and client meetings
- Managed administrative tasks such as scheduling appointments and maintaining calendars.
- Organized documents to manage paper and electronic filing systems of clients.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
Education
Associates of paralegal -
Trident Technical College
North Charleston, SCBachelor of arts Criminal Justice -
Brevard College
Brevard, North Carolina05.2020
Diploma Communications -
Wando High School
Mount Pleasant, SC05.2016
Skills
- Innovation and Creativity
- Compliance Monitoring
- Operational risk management
- Claim Reviews
- Employee Safety
- Root Cause Analysis
- Prioritizing and Planning
- Willing to Learn
- Customer Service
- Attention to Detail
- Decision-Making
- Planning and coordination
Certification
- Notary Public of South Carolina
- Efficient in Microsoft Office, Adobe programs, video editing software
Personal Information
Title: AUTOMOTIVE TECHNICIAN
Timeline
Automotive Manager
Speedee Oil Change
07.2022 - 11.2023
Automotive Technician
Speedee Oil Change
06.2022 - Current
Front Of House Manager
Swig and Swine
08.2021 - 06.2022
Legal Assistant
George Sink
03.2021 - 08.2021
Associates of paralegal -
Trident Technical College
Bachelor of arts Criminal Justice -
Brevard College
Diploma Communications -
Wando High School
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