Nicole Olander
San Jose,CA
Summary
Dynamic operations professional with over 10 years of comprehensive experience in manufacturing support, procurement, HR operations, customer deployments, and ERP project management. Expertise in coordinating complex workflows and optimizing processes to enhance cross-departmental communication within fast-paced environments. Recognized for a strong focus on accuracy and problem-solving, ensuring seamless execution across production, logistics, HR, and engineering teams. Proficient in Salesforce, HRIS platforms, and ERP systems, consistently driving operational efficiency and supporting large-scale initiatives.
Overview
11
11
years of professional experience
Work History
Manufacturing Operations Admin
Ixsystems
05.2025 - 09.2025
- Supported daily manufacturing operations, coordinating schedules, work orders, and communication between production, quality, and logistics teams.
- Processed and distributed incoming mail, vendor checks, and internal documents, ensuring timely routing to appropriate departments.
- Maintained accurate production records, including inventory logs, material usage, and work-in-progress updates.
- Assisted with onboarding and HR administrative tasks, including I-9 verification, new-hire documentation, and HRIS data accuracy.
- Validated employee timecards and coordinated payroll updates, ensuring correct labor reporting for production staff.
- Prepared and tracked purchase orders, coordinated with suppliers, and supported procurement for materials and equipment.
- Organized documentation for audits and compliance, including safety records, training files, and regulatory paperwork.
- Collaborated with supervisors and leads to support staffing schedules, shift coverage, and daily operational needs.
Account Services Coordinator — Quality & Support Deployment Team
iXsystems
03.2025 - 09.2025
- Coordinated end-to-end hardware deployments (TrueNAS F-/M-/R-Series), including scheduling, logistics, and customer communication to ensure on-time delivery and installation.
- Managed RMAs, replacements, and on-site support requests, serving as the central point of contact between customers, logistics partners, and internal engineering/support teams.
- Created and tracked Sales Orders, Case numbers, shipments, and deployments in Salesforce, ensuring accuracy, visibility, and smooth workflow handoffs.
- Collaborated with engineering, warehouse, and support teams to finalize BOMs, confirm configurations, and verify hardware readiness prior to shipment.
- Coordinated with freight carriers (Pilot Freight, DHL, XPO, etc.) and provided customers with shipping updates, tracking information, and pre-deployment requirements.
- Resolved customer issues proactively, ensuring quality standards, minimizing delays, and supporting a positive deployment experience.
- Maintained deployment documentation, including IPMI access, install notes, and scheduling records for internal and customer-facing teams.
Procurement Buyer
Ixsystems
05.2018 - 05.2025
- Managed end-to-end purchasing process, including sourcing, vendor negotiation, purchase orders, and contract compliance.
- Coordinated with suppliers to secure competitive pricing, reduce lead times, and maintain consistent product availability.
- Monitored inventory levels and forecasted demand to prevent stockouts and minimize excess inventory.
- Analyzed quotes, bids, and supplier performance to ensure cost-effective and quality-focused purchasing decisions.
- Built strong vendor relationships, resolving delivery issues and improving communication on key orders.
- Processed and tracked purchase orders from requisition to delivery, ensuring accuracy and timely fulfillment.
- Collaborated with operations, finance, and logistics teams to align procurement with business needs and project timelines.
- Maintained detailed purchasing records, ensuring compliance with company policies and audit requirements.
Project Manager – ERP System Deployment
iXsystems
02.2015 - 05.2018
- Summary of Role: Led the end-to-end deployment of a company-wide Enterprise Resource Planning (ERP) system, overseeing planning, implementation, testing, training, and go-live support across multiple departments. Coordinated cross-functional teams to ensure seamless adoption, data integrity, and operational continuity.
- Project Planning & Scope Management
Developed the full ERP deployment roadmap, including scope, timelines, milestones, resource allocation, stakeholder communication plans, and risk mitigation strategies. - Cross-Functional Leadership
Collaborated with Accounting, HR, Operations, Supply Chain, IT, Finance, Customer Service, and Field Teams to gather requirements and build workflows aligned with business objectives. - System Configuration & Testing
Oversaw system configuration, data migration, UAT (User Acceptance Testing), and quality assurance to ensure alignment with organizational workflows. - Training & Change Management
Coordinated and delivered training for 100% of users affected by the deployment. Developed training guides, SOPs, and support materials to increase user adoption and reduce resistance to change. - Vendor & Stakeholder Communication
Served as the primary liaison between internal teams and ERP vendors/consultants, ensuring timely resolution of issues and alignment on deliverables. - Go-Live & Post-Deployment Support
Led the go-live weekend, monitored system stability, resolved emergent issues, and provided hands-on support to ensure a smooth transition into production.
Education
B.S. - Business in Science-Operations Management
University of Phoenix
Phoenix, AZ01-2026
Skills
- Workflow coordination Scheduling & shift coverage Work order processing
- Inventory tracking Material management Inventory forecasting
- Document control Audit preparation Process optimization
- Purchase order management Supplier sourcing & negotiation
- Vendor relationship management Contract compliance
- Cost analysis Bid evaluation
- Full-cycle onboarding I-9 verification & compliance
- HRIS data accuracy (BambooHR, Paylocity, ADP)
- Timecard validation Payroll updates Labor tracking
- Benefits administration Vendor communication
Manufacturing & Operations Support
Procurement & Vendor Management
HR & Administrative Operations
Customer Deployments & Logistics
- Hardware deployment coordination (TrueNAS F-/M-/R-Series)
- RMA processing Replacement logistics Freight coordination (Pilot, DHL, XPO, UPS, FedEx)
- Salesforce case/order tracking Customer communication
- Deployment documentation (IPMI access, install notes, schedules)
- ERP system implementation Admin support
- Data migration UAT testing
- Cross-functional project coordination
- Training & SOP development Change management support
- Salesforce ERP systems HRIS platforms
- Google Workspace Microsoft Office Suite (Excel, Sheets, Word, Outlook)
- Slack Mondaycom Confluence Jira
- Shipping platforms: DHL, Pilot, XPO, UPS, FedEx
ERP & Project Management
Technical Tools
Timeline
Manufacturing Operations Admin
Ixsystems
05.2025 - 09.2025
Account Services Coordinator — Quality & Support Deployment Team
iXsystems
03.2025 - 09.2025
Procurement Buyer
Ixsystems
05.2018 - 05.2025
Project Manager – ERP System Deployment
iXsystems
02.2015 - 05.2018
B.S. - Business in Science-Operations Management
University of Phoenix
Additional Information
- Collaborative team player with strong communication and relationship-building skills
- Comfortable navigating ambiguity and adapting quickly to new tools, systems, and workflows
- Committed to delivering quality work, supporting team success, and maintaining a positive work environment