Summary
Overview
Work History
Education
Skills
Timeline
Additional Information
Generic

Nicole Olander

San Jose,CA

Summary

Results-driven operations and procurement professional with 10+ years of experience across technology, manufacturing, and community-based service environments. Proven track record in strategic sourcing, supplier negotiations, end-to-end procurement, ERP system deployment, and cross-functional coordination. Experienced in hardware deployments, logistics, manufacturing operations, and customer support, as well as client advocacy and housing navigation, supporting individuals in securing and maintaining stable housing. Strong ability to manage complex workflows, maintain detailed documentation, and collaborate with diverse stakeholders including suppliers, engineering teams, landlords, service providers, and community organizations. Currently completing a B.S. in Operations Management, with a strong foundation in process improvement, operational planning, compliance, and service delivery.

Overview

11
11
years of professional experience

Work History

Procurement Buyer

Ixsystems
San Jose, CA
05.2018 - 05.2025
  • Negotiated supplier contracts to achieve cost savings and improve procurement efficiency.
  • Managed end-to-end procurement processes, ensuring timely delivery of goods and services.
  • Developed strategic sourcing strategies to optimize supplier performance and reduce risks.
  • Collaborated with cross-functional teams to align procurement activities with organizational goals.
  • Analyzed market trends to inform purchasing decisions and enhance supply chain management.
  • Implemented process improvements that streamlined order fulfillment and reduced lead times.
  • Established strong relationships with key suppliers to foster collaboration and innovation in sourcing solutions.
  • Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries.
  • Utilized procurement tools to manage quote process, invoicing, order entry, and receiving.
  • Researched and evaluated new and current vendors to determine suitability of products and contract and pricing negotiations.
  • Prepared detailed reports on procurement activities for senior management review, providing insights into purchasing trends and potential areas of improvement.

Account Services Coordinator — Quality & Support Deployment Team

iXsystems
San Jose, CA
03.2025 - 09.2025
  • Coordinated end-to-end hardware deployments (TrueNAS F-/M-/R-Series), including scheduling, logistics, and customer communication to ensure on-time delivery and installation.
  • Managed RMAs, replacements, and on-site support requests, serving as the central point of contact between customers, logistics partners, and internal engineering/support teams.
  • Created and tracked Sales Orders, Case numbers, shipments, and deployments in Salesforce, ensuring accuracy, visibility, and smooth workflow handoffs.
  • Collaborated with engineering, warehouse, and support teams to finalize BOMs, confirm configurations, and verify hardware readiness prior to shipment.
  • Coordinated with freight carriers (Pilot Freight, DHL, XPO, etc.) and provided customers with shipping updates, tracking information, and pre-deployment requirements.
  • Resolved customer issues proactively, ensuring quality standards, minimizing delays, and supporting a positive deployment experience.
  • Maintained deployment documentation, including IPMI access, install notes, and scheduling records for internal and customer-facing teams.

Housing Navigator Case Specialist

ILS
San Jose, CA
01.2025 - 09.2025

Client Advocacy: Assist and advocate for clients to locate, secure, and retain affordable permanent housing. This includes understanding their unique needs and preferences.


Housing Coordination: Plan and coordinate services, identify appropriate housing options, and interact with landlords and other organizations on behalf of clients.


Resource Management: Maintain a comprehensive knowledge of available housing programs, subsidies, and community resources, facilitating linkages to supportive services before, during, and after housing placement.

Documentation: Maintain accurate records of client interactions, service objectives, and outcomes in accordance with federal, state, and organizational guidelines.

Outreach and Networking
: Conduct outreach to expand access to housing by cultivating relationships with property owners, management companies, and community organizations.

Workshops and Education: Organize and conduct housing workshops to educate clients on the housing search process, budgeting, and tenant rights.

Manufacturing Operations Admin

Ixsystems
Campbell, CA
05.2025 - 09.2025
  • Supported daily manufacturing operations, coordinating schedules, work orders, and communication between production, quality, and logistics teams.
  • Processed and distributed incoming mail, vendor checks, and internal documents, ensuring timely routing to appropriate departments.
  • Maintained accurate production records, including inventory logs, material usage, and work-in-progress updates.
  • Assisted with onboarding and HR administrative tasks, including I-9 verification, new-hire documentation, and HRIS data accuracy.
  • Validated employee timecards and coordinated payroll updates, ensuring correct labor reporting for production staff.
  • Prepared and tracked purchase orders, coordinated with suppliers, and supported procurement for materials and equipment.
  • Organized documentation for audits and compliance, including safety records, training files, and regulatory paperwork.
  • Collaborated with supervisors and leads to support staffing schedules, shift coverage, and daily operational needs.

Project Manager – ERP System Deployment

iXsystems
San Jose, CA
02.2015 - 05.2018
  • Summary of Role: Led the end-to-end deployment of a company-wide Enterprise Resource Planning (ERP) system, overseeing planning, implementation, testing, training, and go-live support across multiple departments. Coordinated cross-functional teams to ensure seamless adoption, data integrity, and operational continuity.
  • Project Planning & Scope Management
    Developed the full ERP deployment roadmap, including scope, timelines, milestones, resource allocation, stakeholder communication plans, and risk mitigation strategies.
  • Cross-Functional Leadership
    Collaborated with Accounting, HR, Operations, Supply Chain, IT, Finance, Customer Service, and Field Teams to gather requirements and build workflows aligned with business objectives.
  • System Configuration & Testing
    Oversaw system configuration, data migration, UAT (User Acceptance Testing), and quality assurance to ensure alignment with organizational workflows.
  • Training & Change Management
    Coordinated and delivered training for 100% of users affected by the deployment. Developed training guides, SOPs, and support materials to increase user adoption and reduce resistance to change.
  • Vendor & Stakeholder Communication
    Served as the primary liaison between internal teams and ERP vendors/consultants, ensuring timely resolution of issues and alignment on deliverables.
  • Go-Live & Post-Deployment Support
    Led the go-live weekend, monitored system stability, resolved emergent issues, and provided hands-on support to ensure a smooth transition into production.

Education

B.S. - Business in Science-Operations Management

University of Phoenix
Phoenix, AZ
01-2026

Skills

    Manufacturing & Operations Support

  • Workflow coordination Scheduling & shift coverage Work order processing
  • Inventory tracking Material management Inventory forecasting
  • Document control Audit preparation Process optimization
  • Procurement & Vendor Management

  • Purchase order management Supplier sourcing & negotiation
  • Vendor relationship management Contract compliance
  • Cost analysis Bid evaluation
  • HR & Administrative Operations

  • Full-cycle onboarding I-9 verification & compliance
  • HRIS data accuracy (BambooHR, Paylocity, ADP)
  • Timecard validation Payroll updates Labor tracking
  • Benefits administration Vendor communication
  • Customer Deployments & Logistics

  • Hardware deployment coordination (TrueNAS F-/M-/R-Series)
  • RMA processing Replacement logistics Freight coordination (Pilot, DHL, XPO, UPS, FedEx)
  • Salesforce case/order tracking Customer communication
  • Deployment documentation (IPMI access, install notes, schedules)
  • ERP & Project Management

  • ERP system implementation Admin support
  • Data migration UAT testing
  • Cross-functional project coordination
  • Training & SOP development Change management support
  • Technical Tools

  • Salesforce ERP systems HRIS platforms
  • Google Workspace Microsoft Office Suite (Excel, Sheets, Word, Outlook)
  • Slack Mondaycom Confluence Jira
  • Shipping platforms: DHL, Pilot, XPO, UPS, FedEx

Timeline

Manufacturing Operations Admin

Ixsystems
05.2025 - 09.2025

Account Services Coordinator — Quality & Support Deployment Team

iXsystems
03.2025 - 09.2025

Housing Navigator Case Specialist

ILS
01.2025 - 09.2025

Procurement Buyer

Ixsystems
05.2018 - 05.2025

Project Manager – ERP System Deployment

iXsystems
02.2015 - 05.2018

B.S. - Business in Science-Operations Management

University of Phoenix

Additional Information

  • Collaborative team player with strong communication and relationship-building skills
  • Comfortable navigating ambiguity and adapting quickly to new tools, systems, and workflows
  • Committed to delivering quality work, supporting team success, and maintaining a positive work environment
Nicole Olander