Nicole Olander

• Negotiated supplier contracts to achieve cost savings and improve procurement efficiency.
• Managed end-to-end procurement processes, ensuring timely delivery of goods and services.
• Developed strategic sourcing strategies to optimize supplier performance and reduce risks.
• Collaborated with cross-functional teams to align procurement activities with organizational goals.
• Analyzed market trends to inform purchasing decisions and enhance supply chain management.
• Implemented process improvements that streamlined order fulfillment and reduced lead times.
• Established strong relationships with key suppliers to foster collaboration and innovation in sourcing solutions.
• Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries.
• Utilized procurement tools to manage quote process, invoicing, order entry, and receiving.
• Researched and evaluated new and current vendors to determine suitability of products and contract and pricing negotiations.
• Prepared detailed reports on procurement activities for senior management review, providing insights into purchasing trends and potential areas of improvement.

• Coordinated end-to-end hardware deployments (TrueNAS F-/M-/R-Series), including scheduling, logistics, and customer communication to ensure on-time delivery and installation.
• Managed RMAs, replacements, and on-site support requests, serving as the central point of contact between customers, logistics partners, and internal engineering/support teams.
• Created and tracked Sales Orders, Case numbers, shipments, and deployments in Salesforce, ensuring accuracy, visibility, and smooth workflow handoffs.
• Collaborated with engineering, warehouse, and support teams to finalize BOMs, confirm configurations, and verify hardware readiness prior to shipment.
• Coordinated with freight carriers (Pilot Freight, DHL, XPO, etc.) and provided customers with shipping updates, tracking information, and pre-deployment requirements.
• Resolved customer issues proactively, ensuring quality standards, minimizing delays, and supporting a positive deployment experience.
• Maintained deployment documentation, including IPMI access, install notes, and scheduling records for internal and customer-facing teams.

Client Advocacy: Assist and advocate for clients to locate, secure, and retain affordable permanent housing. This includes understanding their unique needs and preferences.

Housing Coordination: Plan and coordinate services, identify appropriate housing options, and interact with landlords and other organizations on behalf of clients.

Resource Management: Maintain a comprehensive knowledge of available housing programs, subsidies, and community resources, facilitating linkages to supportive services before, during, and after housing placement.

Documentation: Maintain accurate records of client interactions, service objectives, and outcomes in accordance with federal, state, and organizational guidelines.

Outreach and Networking: Conduct outreach to expand access to housing by cultivating relationships with property owners, management companies, and community organizations.

Workshops and Education: Organize and conduct housing workshops to educate clients on the housing search process, budgeting, and tenant rights.

• Supported daily manufacturing operations, coordinating schedules, work orders, and communication between production, quality, and logistics teams.
• Processed and distributed incoming mail, vendor checks, and internal documents, ensuring timely routing to appropriate departments.
• Maintained accurate production records, including inventory logs, material usage, and work-in-progress updates.
• Assisted with onboarding and HR administrative tasks, including I-9 verification, new-hire documentation, and HRIS data accuracy.
• Validated employee timecards and coordinated payroll updates, ensuring correct labor reporting for production staff.
• Prepared and tracked purchase orders, coordinated with suppliers, and supported procurement for materials and equipment.
• Organized documentation for audits and compliance, including safety records, training files, and regulatory paperwork.
• Collaborated with supervisors and leads to support staffing schedules, shift coverage, and daily operational needs.

• Summary of Role: Led the end-to-end deployment of a company-wide Enterprise Resource Planning (ERP) system, overseeing planning, implementation, testing, training, and go-live support across multiple departments. Coordinated cross-functional teams to ensure seamless adoption, data integrity, and operational continuity.
• Project Planning & Scope Management
  Developed the full ERP deployment roadmap, including scope, timelines, milestones, resource allocation, stakeholder communication plans, and risk mitigation strategies.
• Cross-Functional Leadership
  Collaborated with Accounting, HR, Operations, Supply Chain, IT, Finance, Customer Service, and Field Teams to gather requirements and build workflows aligned with business objectives.
• System Configuration & Testing
  Oversaw system configuration, data migration, UAT (User Acceptance Testing), and quality assurance to ensure alignment with organizational workflows.
• Training & Change Management
  Coordinated and delivered training for 100% of users affected by the deployment. Developed training guides, SOPs, and support materials to increase user adoption and reduce resistance to change.
• Vendor & Stakeholder Communication
  Served as the primary liaison between internal teams and ERP vendors/consultants, ensuring timely resolution of issues and alignment on deliverables.
• Go-Live & Post-Deployment Support
  Led the go-live weekend, monitored system stability, resolved emergent issues, and provided hands-on support to ensure a smooth transition into production.