Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Olivares

Oak Lawn,Illinois

Summary

Professional and well-rounded person with excellent clerical and team support skills. Successful at satisfying customer needs while tackling daily office priorities. Smooth when handling administrative tasks by coordinating mail, records and travel arrangements. Organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities. Detail-oriented focus on streamlining internal processes and tasks.

Overview

15
15
years of professional experience
3
3
years of post-secondary education

Work History

Senior Wireless-Credit/Fraud Specialist

Dish
Englewood, CO
11.2021 - Current
  • Learned, adapted, assisted and launched three of companies wireless brands. Republic Wireless, Project Genesis, Boost Infinite.
  • Was chosen to travel with other selected peers and leadership to launch Boost Infinite at our Headquarter location in Englewood, Co.
  • Promoted and launched our Wireless Credit/Fraud Support team.
  • Proactively assist leadership by watching multiple threads to help out my other peers with providing knowledge articles or tools to help them on their calls.
  • Assist Management and Leadership with training new peers in individual and group setting.
  • Always selected to allow new agents to shadow me as well as assist OS trainers with their new hires as well.
  • Facilitate and work with other peers to help design and structure Team meetings. Making sure any and all important updates get added so we can make sure we are all assisting are members the right way
  • De-escalated problematic customers concerns, maintaining calm, friendly demeanor.
  • Enhanced company security with advanced fraud monitoring systems and tools
  • Implemented strict access controls to safeguard sensitive information from unauthorized access or manipulation by potential perpetrators of fraud

Legal Secretary

Law Office Of Thomas W. Lynch
09.2017 - 11.2019
  • Developed and maintained filing and retrieval systems.
  • Diligently edited legal correspondence for grammar and spelling.
  • Received and placed telephone calls to clients and prospective clients.
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
  • Obtained signatures from attorneys for legal documents.
  • Assisted with preparation of trial materials and documents.
  • Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.

Event Coordinator

IRISH ALLIANCE ASSOCIATION/ LEO HIGH SCHOOL ALUMNI
02.2017 - 04.2019
  • Oversaw event logistics, venue scheduling and accommodations.
  • Coordinated vendors, timelines and budgets for events.
  • Organized corporate luncheons, dinners, conferences and special events.
  • Designed and maintained spreadsheets documenting vendor, facility and guest information.
  • Networked to obtain potential event sponsors.
  • Scheduled and managed transportation for event participants.
  • Recommended money-saving strategies for events to bring costs within budget.

Clerical Assistant and Dispatcher

Reload Transportation Services
06.2009 - 10.2016
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided clerical support, addressing routine, and special requirements.
  • Coordinated dispatching to drivers to accomplish daily delivery requirements.
  • Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.
  • Oversaw and enforced compliance with all safety regulations and DOT regulations.

Education

High School Diploma -

Oak Lawn Community High School
Oak Lawn
08.1996 - 06.1999

Skills

    Customer Support

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Timeline

Senior Wireless-Credit/Fraud Specialist

Dish
11.2021 - Current

Legal Secretary

Law Office Of Thomas W. Lynch
09.2017 - 11.2019

Event Coordinator

IRISH ALLIANCE ASSOCIATION/ LEO HIGH SCHOOL ALUMNI
02.2017 - 04.2019

Clerical Assistant and Dispatcher

Reload Transportation Services
06.2009 - 10.2016

High School Diploma -

Oak Lawn Community High School
08.1996 - 06.1999

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Nicole Olivares