Nicole Olsen
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure.
Dedicated professional with clinical practicum experience and passion for delivering quality healthcare.
Overview
26
26
years of professional experience
7
7
years of post-secondary education
Work History
Court Revenue Assistant
New York State Courts
Yonkers
03.2010 - Current
- Processed revenue documents for court fees and fines.
- Maintained accurate financial records to support court revenue operations.
- Collaborated with court staff to effectively resolve payment discrepancies, ensuring compliance and accuracy.
- Prepared monthly journal entries to facilitate timely revenue recognition and reporting.
- Trained new staff on revenue processing procedures and tools.
- Created essential paperwork for defendants, ensuring compliance with court requirements.
- Recorded judges' rulings and relevant information into the database for future reference.
- Provided information for clients at the information window as well as on the phone.
Customer Service Representative
Magnificat LLC
Yonkers
11.2005 - 03.2010
- Resolved customer complaints, enhancing overall satisfaction levels.
- Assisted customers with inquiries and provided product information.
- Managed order processing to ensure timely product delivery.
- Trained new staff on customer service procedures, improving onboarding experience.
- Assisted in training new employees on data entry procedures.
- Supported team by processing high volumes of data entries efficiently.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Verified accuracy and completeness of data entry into the database system.
- Reviewed and corrected data discrepancies in client records.
Sales Associate
Victoria Secret
Yonkers
06.2008 - 01.2010
- Assisted customers with product selection and fitting room needs.
- Maintained visual merchandising standards throughout the store.
- Processed transactions accurately using point-of-sale systems.
- Stocked merchandise and organized displays to promote sales.
- Educated customers on product features and promotions effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
Small Animal and Bird Technician
Petco
Yonkers
06.2000 - 05.2004
- Provided basic care for animals, ensuring health and comfort.
- Educated customers about pet care and product usage effectively.
- Assisted customers in selecting appropriate pet supplies and products.
- Ensured clean and organized workspaces, enhancing customer satisfaction.
- Monitored inventory levels and restocked items to support sales.
- Operated cash registers, processing transactions accurately and efficiently.
- Trained new staff on store policies and procedures, improving onboarding experience.
Education
Associate of Science - Nursing
Montefiore School of Nursing
Mount Vernon, NY 12.2022 - 12.2025
Associate of Science - Health Sciences
Westchester Community College
Valhalla, NY 09.2020 - 05.2024
Gorton High School
YonkersSkills
- Data management
- Data entry
- Electronic medical records
- Health assessment
- Customer service
- Team collaboration
- Leadership qualities
Timeline
Associate of Science - Nursing
Montefiore School of Nursing
12.2022 - 12.2025
Associate of Science - Health Sciences
Westchester Community College
09.2020 - 05.2024
Court Revenue Assistant
New York State Courts
03.2010 - Current
Sales Associate
Victoria Secret
06.2008 - 01.2010
Customer Service Representative
Magnificat LLC
11.2005 - 03.2010
Small Animal and Bird Technician
Petco
06.2000 - 05.2004
Gorton High School