Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Olson

Summary

Dynamic Travel Management leader with a strong history of improving operational efficiency. Experience implementing Travel and Expense platforms and onboarding new travel vendors. Expertise in fostering vendor relations and developing staff capabilities, while ensuring adherence to policies and driving strategic enhancements. Committed to leveraging skills to optimize travel processes and elevate organizational performance.

Overview

10
10
years of professional experience

Work History

Travel Services Manager

Oak Ridge Associated Universities
Oak Ridge, TN
08.2023 - Current
  • Manage Travel Services operations to drive alignment with organizational strategy.
  • Manage travel system products, budgets, and timelines, ensuring timely and cost-effective delivery of system upgrades, changes, and implementations.
  • Facilitate the management and maintenance of the travel manual and associated policy enforcement, while ensuring clarity and compliance.
  • Lead the management of travel vendor contracts, compliance, and contract terms.
  • Manage the daily operations of travel staff, planning, scheduling, and delivery to optimize operational efficiency.
  • Lowered the average days to pay expense reimbursements by 45%.
  • Created tracking of unreported expenses, reducing year-end unsubmitted expenses by 75%.

Manager of Online Travel Support

Ovation Travel Group Inc.
New York, NY
05.2015 - 07.2023
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Implemented quality control measures to uphold company standards.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Implementation team member for reviewing, testing, and training on new booking platforms.
  • Reduced ticket completion time by 40%.
  • Led various high-level projects, including the migration to Sabre Profiles and the migration to American Express GBT platforms.

Education

Travel Management -

American Education Center

Concur Site Administration -

SAP Concur

Skills

Duty of care / Travel risk management

Travel spending and metrics reporting

Creating travel program strategy

Enforcement of policy compliance

Process improvement

System analysis and implementation

Vendor relations

Staff training and development

Timeline

Travel Services Manager

Oak Ridge Associated Universities
08.2023 - Current

Manager of Online Travel Support

Ovation Travel Group Inc.
05.2015 - 07.2023

Travel Management -

American Education Center

Concur Site Administration -

SAP Concur

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Nicole Olson