Nicole O'Neal

• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Managed client relationships through regular check-ins and updates on project progress.
• Enhanced communication among team members to foster collaborative and supportive work environment.
• Handled high call volumes while maintaining a courteous and professional demeanor.
• Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
• Gained in-depth understanding of company products, systems and policies to give customers expert support.

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• Developed and implemented customer service policies and procedures.
• Established strong relationships with clients, promoting trust and loyalty in our brand.
• Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
• Enhanced team productivity by implementing effective training programs tailored to individual needs.
• Managed escalated cases effectively to achieve timely resolutions while maintaining professionalism under pressure.
• Spearheaded initiatives aimed at improving first-call resolution rates, resulting in higher levels of client satisfaction.
• Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
• Handled escalated calls professionally by remaining calm under pressure while working towards mutually agreeable resolutions for all parties involved.
• Managed high call volumes while maintaining quality service standards, leading to positive feedback from customers.
• Achieved high levels of customer satisfaction with precise management of inquiries, complaints, and feedback.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volume with exceptional professionalism and efficiency.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Maintained a high level of product knowledge to provide accurate information and support to customers.
• Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Navigated multiple computer systems and applications to find information.