Nicole Ortiz
Queens,NY
Summary
Dedicated medical industry undergraduate bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty and trust.
Overview
5
5
years of professional experience
Work History
Licensed Nail Technician
Self Employed
12.2020 - Current
- Demonstrated expertise in various nail treatments, including gel polish application, and acrylic extensions for optimal results.
- Established loyal clientele through excellent customer service, listening attentively to preferences and addressing concerns promptly.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Continuously expanded professional knowledge by attending industry workshops, staying current on the latest trends in nail care and design.
Member Service Representative
Planet Fitness
10.2020 - 12.2022
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated and engaged customers with new gym memberships and services.
- Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
Crew Member
Wendy's
12.2018 - 09.2020
- Cleaned and maintained all areas of restaurant to promote clean image.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Bachelor of Science - Human Resources Management
Lehman College of The City University of New York
The Bronx, NY05.2025
License - Nail Technician
Empire Beauty School
New York, NY03.2024
Certificate - Phlebotomy
Institute of Career Continuity
New York, NY01.2021
Skills
- Relationship Building
- Customer Service
- Sanitation Procedures
- Attention to Detail
- Stress Management
- Budget Administration
Languages
Spanish
Timeline
Licensed Nail Technician
Self Employed
12.2020 - Current
Member Service Representative
Planet Fitness
10.2020 - 12.2022
Crew Member
Wendy's
12.2018 - 09.2020
Bachelor of Science - Human Resources Management
Lehman College of The City University of New York
License - Nail Technician
Empire Beauty School
Certificate - Phlebotomy
Institute of Career Continuity
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