Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Ortiz

Farmington,NM

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Animal Medical Coordinator

City Of Farmington
08.2023 - Current
  • Ensured accurate record-keeping by diligently maintaining electronic health records and updating patient information as needed.
  • Ensured compliance with all federal and state regulations related to medical practices by staying up-to-date on industry best practices and adapting internal policies accordingly.
  • Enhanced patient care by efficiently coordinating medical services.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Contributed to positive work environment through excellent teamwork and collaboration with staff members.
  • Answered owner animal health questions and advised on best care practices.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Coordinated special projects and managed schedules.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Created and implemented organizational policies and procedures.
  • Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
  • Organized and updated databases, records and other information resources.
  • Created reports, presentations and other materials for staff.
  • Developed policies and procedures for effective practice management.

Animal Services Manager

City Of Farmington
09.2016 - 08.2023
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Assisted in talent acquisition efforts for the service department, identifying top candidates with relevant skills and experience needed to support organizational growth initiatives.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
  • Improved customer satisfaction by implementing efficient service management strategies and streamlining processes.
  • Spearheaded initiatives aimed at reducing costs while maintaining high service standards across all functional areas of responsibility.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Established performance benchmarks for the team, motivating employees to exceed expectations consistently.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked well in a team setting, providing support and guidance.
  • Implemented training programs to enhance staff skills, leading to improved service quality and higher customer retention rates.
  • Established team priorities, maintained schedules and monitored performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Monitored inventory levels and placed orders to replenish stock.
  • Effectively managed vendor relations to secure competitive pricing on parts and supplies needed for daily operations.
  • Developed a euthanasia training program and received licensure as a euthanasia instructor.
  • Provided training and mentoring for euthanasia technicians.

Education

Bachelor of Science - Information Technology

New Mexico State University
Las Cruces, NM
05.2025

Associate of Science - Nursing

San Juan College
Farmington, NM
12.2005

Skills

  • Quality Assurance Controls
  • Inventory and restocking
  • Decision-Making
  • Process Implementation
  • Operational Records Maintenance
  • Employee Performance Evaluations
  • Financial Reporting Coordination
  • Regulatory Requirements
  • Instructional Material Development
  • Staff Scheduling
  • Staff Supervision
  • Medical clinical procedures

Certification

  • Licensed Euthanasia Technician - 7 years
  • Licensed Euthanasia Instructor - 3 years

Timeline

Animal Medical Coordinator

City Of Farmington
08.2023 - Current

Animal Services Manager

City Of Farmington
09.2016 - 08.2023

Bachelor of Science - Information Technology

New Mexico State University

Associate of Science - Nursing

San Juan College

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Nicole Ortiz