Summary
Overview
Work History
Education
Skills
Computer Skills
Timeline
Generic

Nicole Ortiz

Rio Rancho,NM

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience

Work History

Audit Examiner

HME Specialists
Albuquerque, NM
03.2024 - Current
  • Implemented HIPAA guidelines to ensure patient confidentiality
  • Performed Medicare and commercial audits for various medical equipment including wheelchairs, CPAP machines, and oxygen supplies
  • Demonstrated proficiency in utilizing advanced technical skills to successfully troubleshoot and implement effective solutions.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Participated in special projects related to due diligence investigations as required.
  • Engaged in regular discussions with management to address external audit results and formulate action steps

Account Manager

Zia Commerical Service LLC
Albuq, NM
02.2022 - Current
  • Scheduled and organized maintenance calls efficiently
  • Handled incoming phone calls efficiently
  • prepare all invoices
  • Secured High Volume Accounts
  • Prepared monthly financial statements for each account.
  • Provided technical support to customers when needed.
  • Developed pricing models for various products and services based on market conditions.

Lead Customer Service Coordinator

Lovelace Medical Center
Albuquerque, NM
09.2022 - 12.2023
  • Maintained accurate records of services provided for each client.
  • Coordinated service schedules and appointments with clients.
  • Developed procedures for tracking customer feedback on services received.
  • Managed inventory levels of parts used in servicing equipment.
  • Reviewed invoices for accuracy prior to submission for payment processing.
  • Conducted regular meetings with departmental staff to discuss current initiatives and projects.
  • Assisted in the development of training materials related to service coordination processes.
  • Monitored staff performance and provided feedback on areas of improvement needed.

Bartender/ Manager

Applebee's Grill + Bar
Albuquerque, NM
05.2003 - 07.2022
  • Promoted a safe working environment by adhering to safety regulations and policies.
  • Reported any discrepancies in cash register funds to management.
  • Provided exemplary customer service at all times while interacting with patrons.
  • Oversaw the opening and closing procedures including counting money drawers and preparing bank deposits.
  • Assisted in resolving customer complaints or issues quickly and courteously.
  • Developed schedules for bartenders, servers and other staff members.

Education

Medical Assisting

Brookline College - Oklahoma City
Albuquerque, NM
03-2007

High School Diploma -

Albuquerque High School
Albuquerque, NM
05-2006

Skills

  • Problem-Solving
  • Problem Resolution
  • Social Perceptiveness
  • Quality Assurance
  • Decision-Making
  • Research
  • Leadership
  • Team building
  • Verbal Communication
  • Customer Service
  • Data Entry

Computer Skills

  • Microsoft Work
  • Microsoft Excel
  • Outlook
  • epic
  • brightree
  • powerpoint
  • teams
  • adobe acrobat

Timeline

Audit Examiner

HME Specialists
03.2024 - Current

Lead Customer Service Coordinator

Lovelace Medical Center
09.2022 - 12.2023

Account Manager

Zia Commerical Service LLC
02.2022 - Current

Bartender/ Manager

Applebee's Grill + Bar
05.2003 - 07.2022

Medical Assisting

Brookline College - Oklahoma City

High School Diploma -

Albuquerque High School

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