Nicole Ortiz
Dinuba,CA
Summary
Detail oriented Female with experience in customer service and communication skills. Organized, responsible, always punctual and a caring, dedicated worker.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Elderly Caregiver
In Home
Dinuba, CA
03.2021 - Current
- Provided companionship and emotional support to elderly clients.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Provided care for grandmother with dementia and nephew with autism.
Community Inclusion Faciltator
Social Vocational Services
Reedley
09.2017 - Current
- Provided supervision and care for adults with disabilities in a day program, as well as out in the community. Help clients meet their goals. Fill out and file clients paperwork.
Administrative Coordinator and Trainer Interim
Social Vocational Services
Reedley, CA
01.2021 - 09.2023
- Orient and train new staff, schedule work contracts, coordinate and assign vehicles in routes, and schedule repairs. Perform prevailing wage surveys, provide weekly safety meetings with all staff. Run monthly emergency drills with staff and clients in the office. Track client attendance, enter client payroll. Mandated Abuse Reporter.
Waitress
Dinuba Restaurant
Dinuba
03.2019 - 05.2021
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Performed basic math calculations when computing bills for customers' meals.
- Organized take-out orders efficiently according to customer requests.
- Developed positive relationships with regular customers through friendly conversation.
Cashier
Walmart Supercenter
Dinuba
03.2016 - 11.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Processed sales transactions to prevent long customer wait times.
Auditor
VF Corporations
Visalia, CA
08.2015 - 11.2015
- Grab pallets of unopened boxes, audit orders inside the boxes. Check the quality and quantity of items inside the boxes. Use computers to submit orders.
Education
High School Diploma -
Orange Cove High School
Orange Cove, CA06-2013
Skills
- Care Plan Management
- Emotional companionship
- Client documentation
- Client safety and first aid
- Patient Advocacy
- Safe Patient Transportation
- Basic Mathematics
- Data Confidentiality
- Time Management
- Customer Service
- Outing coordination
- Documentation And Reporting
Certification
- First Aid/CPR License
- CA Drivers License
Languages
Spanish
Limited
References
References available upon request.
Timeline
Elderly Caregiver
In Home
03.2021 - Current
Administrative Coordinator and Trainer Interim
Social Vocational Services
01.2021 - 09.2023
Waitress
Dinuba Restaurant
03.2019 - 05.2021
Community Inclusion Faciltator
Social Vocational Services
09.2017 - Current
Cashier
Walmart Supercenter
03.2016 - 11.2017
Auditor
VF Corporations
08.2015 - 11.2015
High School Diploma -
Orange Cove High School
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