Nicole Orton

• Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
• Increased sales [Number]% through suggestive selling of promotional items.
• Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
• Set schedules for [Number] staff by planning and designating shifts and hours.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Observed quality assurance standards to optimize freshness of deli products.
• Managed supply chain functions for deli supplies, ingredients and merchandise.
• Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
• Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
• Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
• Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
• Controlled inventory costs by carefully managing portion control and reducing waste.
• Controlled freshness of products by rotating and removing out of code merchandise.
• Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.

• Managed friendly and professional customer interactions.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Answered customers' questions regarding products, prices, and availability.
• Determined needs, delivered solutions, and overcame objections through consultative selling skills.
• Used CRM software to maintain detailed contact logs and account records.
• Utilized data and analytics to identify target markets and understand customer needs.
• Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
• Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
• Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
• Set up new accounts, established customer credit and set up payment methods.
• Monitored industry news and trends to stay up-to-date on competitive landscape.
• Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
• Identified appropriate marketing channels and target customers for campaigns.
• Conducted primary and secondary research to better understand customer needs and behaviors.
• Collaborated with cross-functional teams to develop and implement market research strategies.
• Used various market research tools and techniques to gather, analyze and interpret data.
• Managed campaigns for various clients that consistently exceeded sales goals.
• Established and managed relationships with external data providers and research vendors.
• Responded to customer requests for products, services, and company information.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Understood each target customer's business model, mapped out organization, and identified unique technology needs.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.
• Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
• Communicated with clients and customers to gather, provide and share updated information on products and services.
• Built relationships with industry stakeholders to stay informed on industry trends and developments.
• Maintained database systems to track and analyze operational data.
• Evaluated customer needs and feedback to drive product and service improvements.
• Collected, arranged, and input information into database system.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Developed effective improvement plans in alignment with goals and specifications.

Provided timeshare owners with resources and information they would need to manage their timeshare through Marriott Vacation Club

Handled any customer service questions or complaints they might have in regards to their timeshare week, and ensured that they had everything they needed to have a memorable experience.

Built a rapport with my clients and would always go above and beyond their expectations so they felt they could trust me, and Marriott by extension.

Advised them on how to make the best of their vacation and assisted them with any additional arrangements like hotel reservations and car rentals, they might need. Strived to be their main point of contact to ease the stress that planning vacations can make.

Worked with multiple computer programs simultaneously, having to quickly exit one and enter another while on the phone with the client. Was always able to keep conversation going smoothly and guide it towards the objective effectively.

Drafted emails and letters to clients for various reasons, and have always been proficient with all channels of communications, be it over the phone, via email, text, social media platforms, Webex, or in person. Have a lot of Manager experience as well as customer service experience and the two really have enhanced my communication skills.