Nicole Osano

Cashier/Restaurant Hostess

HTRS Services Corporations

06.2021 - Current

Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Streamlined checkout process for increased efficiency and reduced waiting times.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Provided patrons with estimated waiting times during peak service hours.
Seated patrons based on guest preferences and seating availability.
Backed up servers by checking on tables and retrieving items for guests.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Completed daily side work and opening and closing duties without fail.
Answered phone calls to take orders, give information and document reservations.
Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Monitored seating area and checked restrooms regularly to keep spotless.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Worked flexible schedule and extra shifts to meet business needs.
Welcomed customers and helped determine their needs.
Restocked and organized merchandise in front lanes.
Worked closely with shift manager to solve problems and handle customer concerns.
Answered questions about store policies and addressed customer concerns.