Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NICOLE OSTRIA

Washington

Summary

Psychology graduate with a strong foundation in understanding human behavior, interpersonal dynamics, and organizational psychology. Seeking opportunities in the field of Human Resources, with an interest in leveraging my analytical skills, communication abilities, and empathy to excel as a Human Resources professional. Committed to contributing positively to team dynamics, and fostering a diverse and inclusive work environment, while pursuing continuous professional growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Human Resources Specialist

ICF International Inc.
Reston
06.2024 - Current
  • Serve as the primary HR point of contact for 2,800+ employees, providing guidance on policies, procedures, and resources. Support HR Business Partners with employee lifecycle actions including transfers, compensation changes, and reporting. Lead offboarding efforts, conduct exit interviews, and analyze departure trends to inform retention strategies. Manage background checks, drug screens, and international remote work requests, and support the annual performance review cycle through communications and reporting.

Transcranial Magnetic Stimulation Technician

Synergy Strive Therapeutics
Columbia
06.2023 - 06.2024
  • Facilitated Transcranial Magnetic Stimulation (TMS) for individuals with depression.
    Conducted comprehensive patient assessments to determine treatment suitability.
    Administered TMS sessions securely and efficiently, ensuring patient safety.
    Monitored treatment protocols and adjusted based on patient progress.
    Delivered empathetic care to enhance mental well-being through effective communication.
    Fostered strong relationships with patients to support their recovery journey.

Educator

Lululemon
Bethesda
09.2022 - 03.2023
  • Initiated proactive interactions with customers, providing personalized product recommendations tailored to individual preferences. Demonstrated comprehensive knowledge of Lululemon's products, including features, benefits, and technical details. Delivered outstanding customer service by cultivating a positive and inviting shopping atmosphere and efficiently handling customer transactions. Maintained the visual appeal of the sales floor and collaborated seamlessly with team members to collectively achieve sales targets.

Human Resources Intern

ICF International Inc.
Reston
06.2022 - 08.2022
  • Contributed to the design and implementation of employee wellness programs. This involved conducting research, analyzing data, and assisting in the creation of comprehensive wellness strategies. Facilitated communication between the Benefits Group and employees, ensuring a clear understanding of available wellness resources. Actively contributed to fostering a positive and health-conscious work environment, emphasizing the importance of employee well-being within the organization.

Server

Uncle Julio's
Gaithersburg
06.2021 - 08.2021
  • Managed customer orders and ensured overall satisfaction, demonstrating a proactive approach in resolving conflicts and addressing issues related to order and payment discrepancies. Successfully navigated and resolved challenges to uphold a positive customer experience, showcasing problem-solving skills and a commitment to customer satisfaction.

Education

Bachelor of Science - Psychology

College Park, MD
College Park, MD
12.2023

High School Diploma -

Potomac, Maryland
Potomac, Maryland
06-2019

Skills

  • Effective communication
  • Relationship building
  • Effective communication
  • Relationship building

Certification

  • Transcranial Magnetic Stimulation (TMS) Technician
  • Seizure Recognition and First Aid - Epilepsy Foundation
  • Adult First Aid/CPR/AED
  • Level 1 Certification Maryland Neuroimaging Center

Timeline

Human Resources Specialist

ICF International Inc.
06.2024 - Current

Transcranial Magnetic Stimulation Technician

Synergy Strive Therapeutics
06.2023 - 06.2024

Educator

Lululemon
09.2022 - 03.2023

Human Resources Intern

ICF International Inc.
06.2022 - 08.2022

Server

Uncle Julio's
06.2021 - 08.2021

Bachelor of Science - Psychology

College Park, MD

High School Diploma -

Potomac, Maryland

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