NICOLE OUTLAW
Las Vegas,NV
Summary
Detail-oriented financial services professional with over 6 years of experience in debt settlement, financial analysis, and client account management. Expertise in evaluating financial situations, negotiating settlements, and resolving complex account issues while fostering strong relationships with clients and creditors. Skilled in managing sensitive financial information and navigating challenging discussions with a client-focused approach.
Overview
7
7
years of professional experience
Work History
Vendor Relations Scheduler
SOGO HOUSING OPERATIONS
Las Vegas, NV
01.2024 - Current
- Coordinated staffing schedules, shift coverage, and attendance tracking to ensure daily operational needs were met.
- Serve as a communication liaison between employees, vendors, property managers, regional managers, executive staff, and other stakeholders.
- Coordinate staffing schedules, shift coverage, and attendance tracking to support daily operational requirements.
- Built and maintained professional vendor relationships through effective communication, proactive follow-up, and timely issue resolution.
- Prepared and maintained operational reports daily, weekly, and monthly for management review to support decision-making.
- Identify tenants who may be at risk and assist with coordinating appropriate resources and support.
- Provide executive management with regular updates regarding staffing, vendor matters, tenant concerns, and operational activities.
- Assist with recruitment, onboarding, and training of team members while supporting consistent operational standards.
- Exercise discretion when handling sensitive tenant, employee, vendor, and operational information.
Loan Coordinator
NATIONAL DEBT RELIEF
Las Vegas, NV
01.2020 - Current
- Analyze client financial circumstances, debt portfolios, available funds, income, liabilities, and account activity to determine appropriate strategies and funding requirements.
- Review client banking activity and available funds to determine funding requirements and support successful program execution.
- Reviewed and verified income, credit history, assets, liabilities, and debt-to-income ratios to support comprehensive risk assessments and informed account decisions.
- Negotiate and facilitate settlement offers and proposals between clients and creditors, working toward mutually acceptable resolutions while supporting client financial objectives.
- Communicated proactively with clients and loan officers about changes in financial circumstances, declining trends, and account concerns to facilitate timely intervention and resolution.
- Establish and maintain professional relationships with creditors, collection agencies, collection law firms, clients, and internal stakeholders.
- Maintain strong client relationships through consistent communication, timely follow-up, expectation management, and effective issue resolution.
- Monitor accounts for potential challenges and take proactive steps to address issues before they negatively impact the client experience or account progression.
- Manage sensitive financial documentation and ensure files are complete, accurate, and submitted within established deadlines.
- Documented client communications, financial information, negotiations, and account activity accurately in CRM systems to ensure clarity and accessibility for stakeholders.
Education
University of Phoenix
Las Vegas, NVDesert Pines High School
Las Vegas, NVSkills
- Debt Settlement Negotiation
- Settlement proposals
- Financial & Portfolio Analysis
- Credit & Income Verification
- Debt-to-Income Analysis
- Account & Risk Assessment
- Creditor & Client Relations
- Customer Advocacy
- Conflict Resolution
- Financial Documentation
- CRM & Database Management
- KPI & Performance Management
- Vendor & Stakeholder Relations
- Reporting & Administrative Operations
- Business & Property Systems: AppFolio, Yardi, Salesforce, CRM, RetailPro
- Financial systems
- Microsoft Office Suite
- Microsoft Office
- Data Entry
- Design & Productivity: Adobe, Photoshop, Visio, Accunote
- Problem solving
Timeline
Vendor Relations Scheduler
SOGO HOUSING OPERATIONS
01.2024 - Current
Loan Coordinator
NATIONAL DEBT RELIEF
01.2020 - Current
University of Phoenix
Desert Pines High School