Nicole Newell

Under the supervision of the Community Life Manager, The Community Life Coach is responsible for helping people with intellectual disabilities connect to their communities through such activities as community events / activities and volunteer opportunities. The CLC assesses skills and interests for participants, implements service plans, and facilitates the involvement within the community. The CLC assures safety in the community while securing activities that enrich the participant’s life.

• Conducted assessments to understand client needs and developed individualized plans for success.
• Organized activities to promote socialization among participants in the community.
• Assisted with job search activities such as resume writing, job interview preparation, and networking strategies.
• Maintained records of progress made by each client towards their goals.
• Listened attentively when clients shared stories about their struggles or successes in life.

Essential Job Functions:

• Identify community resources and activities pertaining to the interest and skill level of participants on their caseload.

• Facilitate the participation of participants in typical and integrated activities (those used by the general public), events and organizations in the participant’s neighborhood or local community in ways similar to others persons of the same age an interest.

• Foster connections between participants and persons without disabilities to increase social capital.

• Maintain electronic records including progress of goals identified on participant’s person-centered plan, incidents, challenges, etc.

• Accompany participants to activities, if needed, and facilitate involvement.

• Communicate progress, successes, and challenges to guardians / care providers as needed.

• Ensure personal safety of participants on caseload.

• Provide support to maintain or enhance personal independence.

• Provide attendant care and/ or other supports as necessary (i.e. personal care, medication assistance, etc.)

• Support Bethesda’s Mission, vision and Core Values while empowering each person to direct his or her own life choices.

• Perform other duties as assigned.

• Meet with clients to understand individual needs and develop personalized counseling plans.
• Listen to personal stories, ask What and Why questions to guide clients to the root of their desire or goal.
• Assist clients with developing life management skills and coping mechanisms to handle daily living requirements, navigate difficult situations and provide methods to improve relationships.
• Help clients with frequent irritability, bad habits and high stress levels through individual sessions.
• Promote useful resources to facilitate coaching goals. ie Conduct EFT treatments: Tapping technique to help improve clients emotional blockages.

• Delegated and enforced company policies and procedures to strengthen operational standards. Assign daily tasks to team members to optimize group productivity.
• Collaborated with the owner and manager to develop strategies for achieving sales and profit goals.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies, identify losses and project demand.
• Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
• Delegated daily tasks to team members to optimize group productivity.

• Interviewed, hired, and trained staff to improve customer retention and bolster sales.
• Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
• Maintained detailed inventory of bar supplies and stocked beer and liquor regularly and after special events.
• Monitored labor costs by adjusting schedules, and workflows to align with anticipated customer demands.
• Implemented bartender training programs, policies, and procedures. Monitored patron alcohol consumption to encourage safety.
• Created signature beverages to increase revenue and patron loyalty.

• Organized files and developed spreadsheets to organize workflow.
• Maintained business records by updating customer information.
• Answered phone calls and welcomed visitors to the office.
• Conducted inventory of all departments anticipated needs and placed orders for appropriate stock levels.
• Resolved office equipment issues and scheduled service for advanced problems.
• Handled requests for information and delegated customer service tasks to appropriate employees.
• Met with vendors to discuss new products
• Prepared and made weekly bar deposits and assisted with invoice processing.

• Scheduled evaluations and procedures for patients.
• Communicated with patients to ensure the quality of care and develop care plans.
• Liaised effectively with patients and the provider assessing medical charts and promoting high level of communication and interaction.
• Demonstrated flexibility during changes to patient care practice.
• Processed patient intake information and updated medical records prior to treatment.
• Completed insurance verifications and claim forms for patient intake and processing.
• Explained policies, procedures, and services to patients.
• Assist with service of hearing aids - cleanings, minor adjustments
• Provide home visits for service and deliveries
• Maintain spreadsheets in Excel for patient files