Microsoft 365
Nicole Overkamp
Twin Lake,MI
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
PRIMERICA FINANCIAL SERVICES LIMITED
Twin Lake, Michigan
07.2024 - Current
- Educated clients on life insurance products and benefits tailored to individual needs
- Developed personalized financial plans to enhance client asset protection
- Conducted thorough needs assessments to identify optimal coverage solutions
- Collaborated with underwriters to streamline policy approval processes
- Provided ongoing support to clients, addressing inquiries and concerns promptly
- Utilized CRM software for tracking leads and managing client relationships
- Participated in training sessions to stay updated on industry regulations and products
- Maintained accurate records of client interactions and policy updates
Laser Operator
MS Metal Solutions
Grand Haven, Michigan
01.2024 - 07.2025
- Operated precision laser cutting equipment for various materials, ensuring quality and consistency.
- Interpreted technical drawings and specifications to execute accurate cuts and designs.
- Maintained equipment functionality through regular inspections and minor repairs.
- Collaborated with team members to optimize production workflows and reduce downtime.
- Monitored production output, identifying discrepancies and implementing corrective actions.
- Followed safety protocols diligently to maintain a safe working environment.
Manufacturing Technician
Shape Corp.
Grand Haven, Michigan
10.2021 - 03.2024
- Operated machinery to assemble components in compliance with safety standards.
- Conducted quality inspections to ensure adherence to production specifications.
- Collaborated with team members to streamline assembly processes, enhancing productivity.
- Assisted in troubleshooting equipment malfunctions to minimize downtime.
- Trained new technicians on operational procedures and safety protocols.
- Implemented process improvements that reduced waste and improved efficiency.
- Monitored production workflows, identifying areas for enhancement and optimization.
Certified Nursing Assistant
MediLodge at the Shore
Grand Haven, Michigan
01.2019 - 04.2020
- Provided compassionate patient care and support in daily living activities.
- Assisted healthcare team with monitoring vital signs and reporting changes in patient conditions.
- Maintained accurate patient records, ensuring compliance with healthcare standards and protocols.
- Trained and mentored new nursing assistants on best practices and procedures for patient care.
- Implemented infection control measures, promoting a safe environment for patients and staff.
- Enhanced workflow efficiency by streamlining communication between departments during shifts.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Certified Nursing Assistant
Brookhaven Medical Care Facility
Muskegon, Michigan
07.2015 - 12.2018
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
Stay at Home Mother
Unemployed
08.2006 - 07.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- I have cared for my disabled daughter from 2006 to the present and pursued my bachelor's degree.
Grounds Maintenance Worker
City of Muskegon
Muskegon, Michigan
04.2004 - 08.2006
- Operated lawn maintenance equipment to ensure pristine grounds conditions.
- Conducted regular inspections of landscaping.
- Developed comprehensive reports on grounds conditions and maintenance needs for management review.
- Operated mowers, electric clippers and edgers and maintained fresh and groomed grounds for guest enjoyment.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Enhanced landscape appearance by trimming trees, bushes, and hedges.
- Maintained the health of lawns by applying fertilizers and pesticides as needed.
- Preserved facility cleanliness with routine trash removal and litter control efforts.
- Supported healthy plant growth with proper pruning techniques and disease prevention measures.
- Cut trees and shrubs to shape and maintain landscape.
- Removed debris and waste from outdoor areas.
- Collaborated with team members to develop seasonal planting schedules and strategies.
- Implemented efficient waste management practices to maintain cleanliness across facilities.
Supervisor
West Michigan Janitorial
Muskegon, Michigan
01.2003 - 08.2006
- Oversaw daily operations to ensure team productivity and adherence to quality standards.
- Mentored staff on best practices, enhancing team performance and skill development.
- Streamlined workflows by implementing process improvements, reducing operational bottlenecks.
- Conducted regular performance evaluations, providing feedback to foster employee growth.
- Coordinated training sessions to enhance safety protocols and operational efficiency.
- Developed schedules to optimize resource allocation and meet project deadlines effectively.
- Monitored adherence to safety regulations, ensuring compliance across all operational areas.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NHSkills
- Client education
- Financial planning
- Needs assessment
- Policy approval
- CRM software
- Microsoft 365
- Record keeping
- Regulatory compliance
- Laser operation
- Process improvement
- Team leadership
- Workflow management
- Customer satisfaction
- Insurance policy sales
- Building relationships
- Strong interpersonal skills
- Client needs analysis
- Licensing requirements
- Financial needs assessment
- Administrative functions
- Customer engagement
- Client relations
Certification
- Licensed Life Insurance Agent - 8/26/2025 to Current
Timeline
Life Insurance Agent
PRIMERICA FINANCIAL SERVICES LIMITED
07.2024 - Current
Laser Operator
MS Metal Solutions
01.2024 - 07.2025
Manufacturing Technician
Shape Corp.
10.2021 - 03.2024
Certified Nursing Assistant
MediLodge at the Shore
01.2019 - 04.2020
Certified Nursing Assistant
Brookhaven Medical Care Facility
07.2015 - 12.2018
Stay at Home Mother
Unemployed
08.2006 - 07.2015
Grounds Maintenance Worker
City of Muskegon
04.2004 - 08.2006
Supervisor
West Michigan Janitorial
01.2003 - 08.2006
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Outlook
Teams
Zoom
Languages
English
Native or Bilingual
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionCareer advancementInterests
A career that provides work-life balance and is a remote position