Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Owens

San Antonio

Summary

Dedicated customer service professional with over 20 years of hands on experience across hospitality, financial services, and call center industries. Known for being dependable, adaptable, and proactive in solving customer issues. Proven ability to build rapport quickly, manage high volume environments, and contribute to team success. Seeking a long term opportunity where her customer focus and reliability can make a strong impact.

Overview

7
7
years of professional experience

Work History

Manager

Fast Eddie's Billiards
04.2022 - Current
  • Assisted in daily operations to ensure team efficiency and adherence to safety protocols.
  • Supported project management by coordinating schedules and resources for various initiatives.
  • Collaborated with team members to streamline processes, enhancing overall workflow effectiveness.
  • Learned company policies and procedures to provide accurate support during training sessions.
  • Managed inventory records, ensuring timely updates and accuracy in reporting systems.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Customer Service Representative

Wells Fargo
02.2024 - 10.2024
  • Managed customer inquiries through phone, email, and chat to ensure timely resolution of issues.
  • Developed and maintained comprehensive knowledge of products to provide accurate information to customers.
  • Collaborated with team members to streamline processes, enhancing overall customer service efficiency.
  • Resolved escalated issues by employing problem-solving techniques, ensuring positive customer experiences.
  • Utilized CRM software to track interactions and maintain accurate records of customer engagements.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Loan Processor

TitleMax
11.2020 - 11.2021
  • Reviewed loan applications for accuracy and completeness, ensuring compliance with regulatory standards.
  • Coordinated documentation requests between clients, underwriters, and lenders to expedite loan processing.
  • Analyzed financial statements and credit reports to assess borrower eligibility and risk factors.
  • Maintained accurate records of loan transactions in proprietary software systems for streamlined audits.

Top Tier Server

Mi Tierra Mexican Restaurant
04.2018 - 03.2020
  • Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
  • Managed table assignments, optimizing workflow and minimizing wait times for guests.
  • Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Successfully managed service for a 700 seat, high-volume restaurant with continuous guest queues

Education

Bachelor of Arts - Psychology

Wilmington University
New Castle, DE
06-2027

Skills

  • Service excellence
  • Team leadership
  • Time management
  • Collaborative decision-making
  • Staff training and development
  • Staff management
  • Task delegation
  • Fast paced environment adaptability
  • Skilled in resolving conflicts
  • Effective communication

Timeline

Customer Service Representative

Wells Fargo
02.2024 - 10.2024

Manager

Fast Eddie's Billiards
04.2022 - Current

Loan Processor

TitleMax
11.2020 - 11.2021

Top Tier Server

Mi Tierra Mexican Restaurant
04.2018 - 03.2020

Bachelor of Arts - Psychology

Wilmington University

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