Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Nicole Pagano
Open To Work

Nicole Pagano

Associate Director | Sales Ops & Enablement
McMurray,PA

Work Preference

Job Search Status

Open to work

Desired Job Title

Associate DirectorSales Operations & Enablement ManagerMerchandising AnalystSponsorship ManagerRetail Manager

Work Type

Full Time

Location Preference

RemoteHybrid
Location: McMurray, PAPittsburgh, PA
Open to relocation: No

Salary Range

$180000/yr - $200000/yr

Important To Me

Career advancementCompany CultureFlexible work hoursWork from home optionPaid time offWork-life balanceTeam Building / Company Retreats4-day work week

Summary

Accomplished leader with strong capabilities in problem resolution and stakeholder engagement. Known for delivering impactful solutions through strategic leadership, fostering collaboration, and driving initiatives that enhance performance and execution.

Overview

21
21
years of professional experience

Work History

Associate Director

Verizon
11.2022 - Current
  • Led cross-functional teams to drive strategic initiatives, improving operational efficiency and customer satisfaction.
  • Developed and implemented data-driven strategies to enhance network performance and reliability.
  • Mentor staff and peers, fostering professional development and ensuring alignment with organizational goals.
  • Oversaw budget management, ensuring optimal resource allocation across multiple projects and departments.
  • Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
  • Recruited, interviewed and hired employees to maintain full staffing.

Sales Operations & Enablement Manager

Verizon
11.2020 - 11.2022
  • Implemented process improvements resulting in increased efficiency across departments.
  • Developed comprehensive project plans to align resources, timelines, and budgets.
  • Coordinated cross-functional teams to ensure timely execution of strategic initiatives.
  • Created detailed reports and presentations for executive leadership on project progress and outcomes.

Merchandising Analyst

Verizon
11.2015 - 11.2020
  • Led projects focused on enhancing merchandising processes, driving efficiency across operations.
  • Increased sales performance by developing and implementing innovative merchandising strategies.
  • Coordinated with store operations team members to implement planograms, ensuring proper execution at all locations.
  • Collaborated with cross-functional teams to develop in-store marketing materials that drove customer engagement.

Sponsorship Manager

Verizon
04.2015 - 11.2015
  • Developed and executed strategic sponsorship proposals aligning with brand objectives.
  • Organized successful sponsored events by effectively coordinating logistics, promotional materials, and partner involvement.
  • Managed a diverse portfolio of sponsors, ensuring timely delivery of contractual benefits and maintaining strong relationships.

Retail Manager

Verizon
07.2012 - 04.2015
  • Led daily operations to enhance customer experience and drive sales growth.
  • Developed training programs to improve team performance and service quality.
  • Implemented inventory management systems to optimize stock levels and reduce shrinkage.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Retail Sales Associate

Verizon
08.2009 - 07.2012
  • Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
  • Assisted customers in selecting products, enhancing their shopping experience and satisfaction.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Graphic Designer

Whirl Publishing
01.2008 - 09.2008
  • Developed innovative visual concepts for marketing campaigns, enhancing brand identity and audience engagement.
  • Collaborated with cross-functional teams to create cohesive design solutions across digital and print platforms.
  • Utilized Adobe Creative Suite to produce high-quality graphics, ensuring consistency with brand guidelines.
  • Employed design fundamentals when selecting typography, composition, layout, and color in design work.

Lead Sales Associate

American Eagle Outfitters, Inc
11.2005 - 05.2008
  • Mentored and trained new sales associates on customer service best practices.
  • Conducted daily cash reconciliation, maintaining accuracy in financial reporting.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.

Education

MBA - Business Management

Point Park University
Pittsburgh, PA
04.2016

Bachelor of Science - Graphic & Communication Design

La Roche University
Pittsburgh, PA
05.2009

Skills

  • Strategic leadership
  • Coaching and mentoring
  • Team collaboration and leadership
  • Relationship building
  • Project management
  • Stakeholder engagement
  • Contract management
  • Meeting facilitation
  • Problem resolution

Accomplishments

  • Three-Time Winner's Circle Recipient - 2018, 2019, 2025

Timeline

Associate Director

Verizon
11.2022 - Current

Sales Operations & Enablement Manager

Verizon
11.2020 - 11.2022

Merchandising Analyst

Verizon
11.2015 - 11.2020

Sponsorship Manager

Verizon
04.2015 - 11.2015

Retail Manager

Verizon
07.2012 - 04.2015

Retail Sales Associate

Verizon
08.2009 - 07.2012

Graphic Designer

Whirl Publishing
01.2008 - 09.2008

Lead Sales Associate

American Eagle Outfitters, Inc
11.2005 - 05.2008

MBA - Business Management

Point Park University

Bachelor of Science - Graphic & Communication Design

La Roche University

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Nicole PaganoAssociate Director | Sales Ops & Enablement