Hi, I’m
Nicole Paige
Inglewood,CA
Summary
Dynamic Green Belt in Lean Six Sigma and Certified Accounting Professional with over 15 years of comprehensive experience in Total Account Receivable Management, including credit, cash application, collections, and accounts payable processes. Proven expertise in billing operations and customer service, supported by a strong background in system development and reconciliation. Demonstrated ability to lead teams and manage projects effectively, driving operational efficiency and enhancing financial performance. Committed to leveraging analytical skills and process improvement methodologies to deliver exceptional results in fast-paced environments.
Overview
12
years of professional experience
1
Certification
Work History
Ampure Charging Systems, Inc.
Global Account Receivable Manager
04.2024 - Current
Job overview
- Manage the AR for US, MX, and EUs as well as the AR team. Reduce the overall DSO from 365+ to 96 days.
- Oversee cash receipts and COOP/program application, kickbox application, and reconciliation of accounts.
- Discovered close to $4M in unapplied cash in the bank, within the first 30 days.
- Improved continuous relationships and improved customer relations with internal and external customers.
- Ensure the generation of accurate and timely invoices to clients.
- Lead guidance of cross-functional AR review meeting with the Finance and sales team.
- Approved credit on prospective new accounts and review existing accounts for credit limit alignment.
- Review and generate client Aging Reports, communicate strategic and tactical insights to direct sponsors, including executive-level sponsors.
- Overall AR Management performance including outreach to customers (which includes automotive OEMs).
- Integral part of the system conversion from SAP 500 to NetSuite, including testing performance review and curating the AR aging report and customer statements.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Ameresco Inc.
Account Receivable Manager
07.2022 - 04.2024
Job overview
- Led, developed, and managed the AR Billing team – Improved billing process to ensure invoices are delivered accurately and timely, as well as uploaded to government portals.
- Created collection strategies and managed the cash application analyst.
- Collaborated with Project Managers and business unit personnel to resolve customer disputes and other billing-related discrepancies.
- Generated weekly AR Reports to the team and broader finance team. Communicated collection updates to the CAO.
- Worked with business unit executives to meet goals, retained existing business relationship, and developed prospective relationships.
- Significantly improved the communications to the broader business units regarding AR related matters, customer experience, and provided financial reporting.
Robert Half Management Resources/Dole Package Foods, LLC
Credit Manager/Consultant
01.2022 - 03.2022
Job overview
- Managed the offshore team of eight.
- Analyzed and owned credit.
- Assisted with collections in escalated matters.
- Released pending orders and analyzed industrial accounts for credit worthiness, increases, and approvals of new accounts.
- Joined forces with sales management and six sales representatives to meet goals, retain existing business relationships, and develop prospective relationships.
Robert Half Management Resources/Unibail-Rodamco-Westfield, Century City, CA
Account Receivable Manager, Tenant/Leasing Administration
12.2020 - 01.2022
Job overview
- Developed, monitored, and enhanced all internal controls in relation to Collections, Cash Receipts, and Applications.
- Managed core group of Sr. and AR Analysts responsible for maintaining the detail AR Aging for all tenant accounts.
- Drove and reported achievement of performance metrics for AR to the Director and VP of Finance.
- Interacted with Operations Management, Leasing, and Tenants on a portfolio basis to ensure timely and accurate payment postings.
- Made recommendations to the Director and VP of Finance regarding account considerations for bad debt.
- Partnered with the Cash Application Manager and Director to develop a strong AR Shared Services organization.
- Reported analysis to the executives and business units.
Warner Bros. Entertainment, Burbank, CA
Sr. Financial Analyst/Invoice to Cash (Domestic Theatrical)
03.2018 - 12.2020
Job overview
- Engaged with DTH customers, FSS IT management team and applicable business unit contacts to help resolve customer issues, discrepancies, and delinquencies.
- Oversaw an offsite team of five which includes operational reporting goals setting and reviewing credit/terms.
- Reconciled domestic theatrical AR – Coordinating and monitoring BPO operational goals and processes surrounding collections, credit management, and account analysis.
- Worked with the IT Development team to transition accounting functions from 4 Start to MACCS.
- Collaborated with the operations and sales team to investigate box office reports/disputes.
- Finalized billing by title, scale terms, reconciling open debits and credits as well as unapplied cash.
- Reported analysis to the executives and business units.
- Led high-level reconciliation of the largest domestic theatrical exhibition with two direct reports.
Consolidated Smart Systems thru Advante Professional Services, Torrance, CA
Customer Relationship/Account Receivable Manager/Consultant
12.2017 - 02.2018
Job overview
- Discovered over 900 accounts part of phantom billing resulting in an overstatement of the aging by $271,884.
- Decreased the number of false active accounts to reflect true billing which led to over $10,000 in mailing expenses.
- Improved the communications and interactions within the organization by implementing a collaborative, partnering system for internal customers and stakeholders.
- Managed all billing, cash application, and collections.
Inter-Co Security Systems Inc., Pasadena, CA
Account Receivable and Billing Manager/Consultant
07.2016 - 04.2017
Job overview
- Developed a team of five and reported to the VP of Finance, identified opportunities and pursued the same by handling all accounts receivable related requests and maintained healthy relationships.
- Placed the company in a more favorable position with the bank by reducing the aging by almost 51% (50.76%) within the first 90 days of employment from $42,397,328 to $20,874,408.
- Collaborated with IT Consultants and built the AR module for the system transition from Great Plains to Oracle.
- Created the SOP Manual for the team and crafted the AR and billing module for the system conversion including new invoice and statement template.
- Recognized areas of improvement specializing in collections, dispute resolution, and account reconciliation.
- Interacted with the management team and associates to facilitate smooth communication to understand and analyze requirements needed to identify appropriate solutions. Responsible for streamlining effective billing processes to increase productivity.
- Ensured the same cohesion and coordinating with senior management on issues arising in the day-to-day operations like team performance and plans for improvement.
- Coordinated with internal and external auditors to ensure timely audit testing and results, facilitate resolution queries, and coordinate with clients. Finalize reports and maintain relevant records using General Dynamics Great Plains.
- Liable for weekly aging reporting to the executive team and providing billing issues and collections reporting to the operation team. Assisted with collections, posting cash, and journal entries. Performed month-end close.
TEN: The Enthusiast Network, El Segundo, CA
Director of Account Receivable/Contractor
06.2015 - 05.2016
Job overview
- Managed an accounts receivable portfolio of $300 million and produced rigorous training program, Credit and Collection Boot Camp for employees.
- Spearheaded staff in initiatives for three teams Billing, Cash Application and Credit/Collections.
- Discovered over $160,000 in unaccounted revenue from PayPal through bank account reconciliations, research, and due diligence.
- Developed and implemented A/R Department policies and strategic plans.
- Increased productivity 5% by eliminating redundant procedures and reduced the DSO by 22% through aggressive collection efforts and the tenacious pursuit of accurate, timely, and complete payment postings as well as enforced a calendaring system to ensure prompt credit card processing.
- Transitioned all offsite remote location, and out of country receivables functions back onshore.
- Used D&B, credit references, bank statements, financial ratios and financial statements to determine credit worthiness.
- Resolved escalated collection calls, reconciliation of accounts, posting cash which included debit and credit offsets, and performed month-end close functions.
Coloredge Inc., Burbank, CA
Revenue Manager
11.2013 - 06.2015
Job overview
- Earned a Green Belt in Lean Six Sigma.
- Managed and developed a team of five (four billing specialists and one collections specialist). Responsible for developing, mentoring, and performing reviews to consistently improve billing and collections processes.
- Prepared month-end reports, account reconciliations, accruals, and served as the point person for escalated collection calls.
- Narrated the weekly status of revenue posted versus the beginning of the month sales goals to management.
- Cross-trained all specialists and analysts to handle different types of contract and various billing requirements.
- Implemented paperless billing resulting in the reduction of redundant processes between sales and billing, reducing billing days, and improved turn-around time to provide invoices to clients.
Education
University of PhoenixGardena, CA
Master of Business Administration
01.2015
University of PhoenixGardena, CA
Bachelor of Science from Business Management
01.2013
West Los Angeles CollegeCulver City, CA
AA in Legal Studies from Paralegal
01.2002
Skills
- NetSuite, SAP, Navision, Activan, Profit 21, Meta (Virtua Ticket) Elan, Great Plains (Dynamics), Insite MACCS, Microsoft Word, Excel, PowerPoint, and Outlook
Certification
Six Sigma Green Belt Certified from Six Sigma US, San Diego, CA August 2014
Timeline
Global Account Receivable Manager
Ampure Charging Systems, Inc.
04.2024 - Current
Account Receivable Manager
Ameresco Inc.
07.2022 - 04.2024
Credit Manager/Consultant
Robert Half Management Resources/Dole Package Foods, LLC
01.2022 - 03.2022
Account Receivable Manager, Tenant/Leasing Administration
Robert Half Management Resources/Unibail-Rodamco-Westfield, Century City, CA
12.2020 - 01.2022
Sr. Financial Analyst/Invoice to Cash (Domestic Theatrical)
Warner Bros. Entertainment, Burbank, CA
03.2018 - 12.2020
Customer Relationship/Account Receivable Manager/Consultant
Consolidated Smart Systems thru Advante Professional Services, Torrance, CA
12.2017 - 02.2018
Account Receivable and Billing Manager/Consultant
Inter-Co Security Systems Inc., Pasadena, CA
07.2016 - 04.2017
Director of Account Receivable/Contractor
TEN: The Enthusiast Network, El Segundo, CA
06.2015 - 05.2016
Revenue Manager
Coloredge Inc., Burbank, CA
11.2013 - 06.2015
University of Phoenix
Bachelor of Science from Business Management
West Los Angeles College
AA in Legal Studies from Paralegal
University of Phoenix
Master of Business Administration