Summary
Overview
Work History
Skills
Additional Information
Timeline
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Nicole Palenque

Nicole Palenque

Orlando

Summary

Proven hospitality professional with a strong background of fast pace environments, skilled in both safe food handling and effective multitasking, consistently maintaining high standards of cleanliness and customer service. You will not regret hiring me i am a very good worker, fast you can rely on me to get my job done but also show joy while doing it. I will Try my best to learn all new things and i am willing to work any position but i can NOT work register due to me having math and money problems. I can Work 7:30am-3:00pm Tuesday-Friday

Overview

4
4
years of professional experience

Work History

Hostess

Chilies Bar & Grill
03.2023 - 07.2023
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Crew Member

Wendy's
11.2021 - 05.2022
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.

Crew Member Cook

McDonald's
04.2020 - 12.2020
  • Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
  • Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Prepared food items according to recipe to drive quality and consistency.
  • Kept kitchen up to code for health and safety inspections.
  • Managed multiple tasks simultaneously, prioritizing responsibilities to ensure all aspects of the kitchen and service areas functioned smoothly.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Collaborated with team members to provide seamless customer service during peak hours.
  • Understood cooking techniques and fundamentals to maximize safe food handling.
  • Exhibited adaptability by quickly learning new menu items, recipes, and preparation methods as required by seasonal changes or promotions.

Crew Member

Nature’s Table
09.2019 - 01.2020
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • I do NOT do register due to me having issues with math and money

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Cleaning and sanitation
  • Greeting guests
  • Guest engagement
  • Cleanliness maintenance
  • Complaint handling
  • Safe food handling
  • Seating arrangements
  • Guest seating
  • High volume dining
  • Dining area maintenance
  • Menu memorization
  • Table assignment

Additional Information

I can work from 7:30am-3pm

Tuesday-Friday

I will work any position but NOT register due to me having problems with math and money

Timeline

Hostess

Chilies Bar & Grill
03.2023 - 07.2023

Crew Member

Wendy's
11.2021 - 05.2022

Crew Member Cook

McDonald's
04.2020 - 12.2020

Crew Member

Nature’s Table
09.2019 - 01.2020

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Nicole Palenque