Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Palmer

Parkesburg,PA

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Dedicated customer service professional, with experience. Good team with positive demeanor.

Overview

15
15
years of professional experience

Work History

Team Lead

Walmart
02.2018 - 10.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Communicated with customers and team members to solve problems.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in 19 checkout stations to verify adequate cash supply. Along with the self checkout.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.

Cashier

Doller Tree
12.2011 - 10.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Child Watch Staff Member

Lampeter YMCA
10.2010 - 12.2011
  • Developed age-appropriate activities and crafts to engage children.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, active play, and instruction.

Assembly Line Worker

Tastykake
05.2008 - 12.2009
  • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Education

High School Diploma -

Octorara Area High School
Atglen, PA
06.2002

Skills

  • Operational Efficiency and Safety
  • Job Assignments
  • Key Performance Indicators (KPI)
  • Technique Optimization
  • Moving Merchandise
  • Coaching and Mentoring
  • Staff Training

Timeline

Team Lead

Walmart
02.2018 - 10.2023

Cashier

Doller Tree
12.2011 - 10.2013

Child Watch Staff Member

Lampeter YMCA
10.2010 - 12.2011

Assembly Line Worker

Tastykake
05.2008 - 12.2009

High School Diploma -

Octorara Area High School

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Nicole Palmer