Nicole Palmieri
Egg Harbor,NJ
Summary
Dynamic customer service professional with extensive experience at Gianna Rose Salon & Spa, excelling in conflict resolution and data entry. Proven track record of enhancing customer loyalty through empathetic communication and effective problem-solving. Adept at managing staff and optimizing operations to drive business growth and maintain high service standards.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Gianna Rose Salon & Spa
09.2020 - 05.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Salon Manager
Esthetica Salon & Spa
04.2001 - 10.2015
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow and business transactions processes.
- Scheduled employees to maintain adequate coverage during business hours.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained general appointment calendar and set shift schedules.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
- Handled employee scheduling and coverage needs during business hours.
- Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
- Cultivated relationships with suppliers to secure favorable pricing on top-quality products while managing costs effectively.
- Coordinated special events such as bridal parties or fashion shows in partnership with other local businesses.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Delegated workplace responsibility to appropriate staff.
Education
High School Diploma -
Egg Harbor Township High School
Egg Harbor Township, NJSkills
- Customer service
- Critical thinking
- Computer proficiency
- Critical thinking
- Conflict resolution
- Data entry
- POS systems expert
- Professional telephone demeanor
- Follow-up skills
- Product knowledge
- Coordination
- Appointment scheduling
Timeline
Customer Service Representative
Gianna Rose Salon & Spa
09.2020 - 05.2025
Salon Manager
Esthetica Salon & Spa
04.2001 - 10.2015
High School Diploma -
Egg Harbor Township High School
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