Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nicole Palmisano

Nicole Palmisano

Colonia

Summary

Results-driven restaurant general manager with over 20 years of extensive experience in leading high-performing teams and managing operations in the food service industry. Proven track record of achieving operational excellence, optimizing productivity, and enhancing customer satisfaction. Proficient in strategic planning, financial analysis and staff development to drive profitability and growth.

Overview

23
23
years of professional experience
1
1
Certification

Work History

General Manager

Doherty Enterprises-Applebees
02.2013 - Current
  • Boosted revenue 7.5% and surpassed $4.5 million in sales by evaluating performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth.
  • Slashed employee turnover over 50% by honing in on the Selection and Education steps of the People Life Cycle, promoting increased retention of 70+ Team Members.
  • Orchestrated positive customer experiences and achieved a 4 Star Google Rating through the delivery of exceptional food and service, maintaining long-term loyalty.

Assistant General Manager

Doherty Enterprises-Applebees
10.2012 - 02.2013
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.

Kitchen Manager/Senior Manager

Doherty Enterprises-Applebees
01.2007 - 10.2012
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Consistently met or exceeded local health department and company inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Continuously ranked among top 5 performers in ticket times during peak service hours by effectively managing workflow distribution across various stations.

Corporate Trainer

Doherty Enterprises-Applebees
06.2001 - 01.2007
  • Recipient of the Training Manager of the Year award.
  • Optimized training materials and used a variety of learning models, including classroom-based learning, role playing, and coaching techniques that were in alignment with development standards for 10 New Restaurant Openings (NRO's)
  • Collaborated with department managers to identify skill gaps and develop tailored training solutions.

Education

Bachelor of Science - Elementary Education

West Chester University of Pennsylvania
West Chester, PA

Skills

  • Budget Administration
  • Customer Engagement
  • Talent Development
  • Inventory Management
  • Problem Solving
  • P & L Reconciliation
  • Decision Making
  • Stress Management
  • Organization and Prioritization
  • Performance Evaluations

Certification

  • ServSafe Manager Certification

Timeline

General Manager

Doherty Enterprises-Applebees
02.2013 - Current

Assistant General Manager

Doherty Enterprises-Applebees
10.2012 - 02.2013

Kitchen Manager/Senior Manager

Doherty Enterprises-Applebees
01.2007 - 10.2012

Corporate Trainer

Doherty Enterprises-Applebees
06.2001 - 01.2007

Bachelor of Science - Elementary Education

West Chester University of Pennsylvania

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Nicole Palmisano