Nicole Pankner
Naperville,IL
Summary
Hardworking Server/Bartender with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy Server /Bartender skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Experienced Server with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Sociable Server offering 20+ years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations. Skilled restaurant/bar manager offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Fiamme Restaurant
Naperville, IL
04.2017 - Current
- Top in Sales consistently
- Considered as leader within staff
- Continually adding to new ideas and company standards
- Generate new drinks, promotions and events to bring in new patrons
- Help with social media relevance
- Aware of Chicago and surrounding suburb events
- Understanding of relevance to flow of community traffic due to social activities in and around Chicago / Dupage County
- Helps with scheduling staff weekly shifts
- Training and hiring expereince
Education
Master of Arts - Counseling Psychology
Oakland University
Rochester, MI04.2009
Bachelor of Arts - Psychology Sociology
Western Michigan University
Kalamazoo, MI04.2004
Skills
- Table Setting
- Point of Sale (POS) System Operations
- Item Promotion
- Table Bussing
- Quality Control
- Suggestive Selling
- Liquor, Wine, and Food Service
- Food Station Setup
- Guest Seating
- Menu Presentation
- Food Safety Understanding
- Banquet Coordination
- Buffet Setup and Takedown
- Wine Pairings
- Positive and Professional
- Supply Restocking
- Regulatory Compliance
- Table Setting Arrangements
- Order Accuracy
- Guest Engagement
- Guest Relations Management
- Service Prioritization
- Safe Food Handling
- Beverage Preparation
- High-Volume Dining
- POS Operation
- Special Dietary Requirements
- Menu Memorization
- Menu Knowledge
- Dish Preparation
- Cash Handling
- Order Management
- Price Memorization
- Dining Crew Workflow Optimization
- Stocking and Replenishing
- Ordering Procedures
- Sales Expertise
- Effective Customer Upselling
- Dining Customer Service
- Relationship Management
- Food Inspection
- Food Running
- Performance Improvement
- Food Delivery
- Check Payment Processing
- Sales Techniques
Certification
- Basset Certified
- Food handlers Certificate
Timeline
Server
Fiamme Restaurant
04.2017 - Current
Master of Arts - Counseling Psychology
Oakland University
Bachelor of Arts - Psychology Sociology
Western Michigan University
Similar Profiles
Greg CieslakGreg Cieslak
Assistant GM to the Owner at Fiamme Italian RestaurantAssistant GM to the Owner at Fiamme Italian Restaurant
Jordan KingJordan King
Bartender/Server at Fiamme NapervilleBartender/Server at Fiamme Naperville
TEZDZHAN TURGAY SYULEYMANTEZDZHAN TURGAY SYULEYMAN
Depot Supervisor at TURHAN RESTAURANT-SILVATOWN STEAKHOUSE RESTAURANTDepot Supervisor at TURHAN RESTAURANT-SILVATOWN STEAKHOUSE RESTAURANT
Colby BernColby Bern
Tea Consultant at Adagio TeasTea Consultant at Adagio Teas
Carrie ThomeCarrie Thome
District Salon Sales Consultant at Beauty CraftDistrict Salon Sales Consultant at Beauty Craft