Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Speaking Engagements
Timeline
BusinessDevelopmentManager
Nicole Papakostas

Nicole Papakostas

Houston,TX

Summary

Experienced Project and Account Manager adept at leading teams, driving sales, and implementing operational excellence. Demonstrated track record of fostering collaborative relationships across diverse groups and establishing lasting connections with clients and leadership. Skilled in onboarding and managing staff across corporate and remote settings. Exceptional customer service, communication, and interpersonal abilities. Capable of effectively managing multiple high-priority tasks, navigating high-stress environments, and ensuring organizational efficiency.


Proficient in Microsoft Office Suite, including Excel, Word, Outlook, PowerPoint, Salesforce, and Teams. Fluent in English and Spanish. Willing to travel domestically and internationally.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Branch Manager

Mariner Finance
04.2021 - 05.2023
  • Spearheaded a notable increase in Net Outstanding Direct loans, elevating figures from $2,564,134 to $7,067,989 within the past year
  • Ensured exemplary levels of customer service for both current and prospective clientele
  • Fostered strategic partnerships with third-party entities, enhancing the branch's financial portfolio and bolstering brand recognition
  • Orchestrated marketing initiatives aimed at enhancing customer experience and fostering business expansion
  • Diligently managed and serviced existing accounts, actively seeking opportunities for upselling on current loans
  • Achieved a remarkable $81,000 in auto loans within the initial 2 months, resulting in a substantial 92% revenue surge for this particular product line.
  • Originated, reviewed, and approved loan applications as part of the underwriting process.

General Manager

TMX Finance
04.2019 - 05.2023
  • Orchestrated comprehensive store operations, effectively elevating store revenue from $600k to a $1M establishment
  • Key responsibilities encompassed sales management, strategic marketing initiatives, and fostering employee engagement
  • Directed, mentored, and cultivated a team of 5 individuals to optimize sales performance and sustain store profitability
  • Implemented and adhered to sales programs and strategies to fortify corporate revenue streams
  • Collaborated closely with borrowers, adeptly elucidating policies and regulations outlined in contractual agreements
  • Proactively pursued new business prospects with external partners, fostering heightened customer interaction and engagement
  • Demonstrated adept problem-solving skills in resolving intricate issues while upholding a superior standard of customer service.

Sales Supervisor

Michael Kors, Inc
09.2015 - 11.2018
  • Consistently met personal and store sales targets, achieving monthly revenue growth averaging between 10% to 15% through strategic utilization of diverse sales channels and services
  • Exhibited comprehensive understanding of merchandise, diligently upholding all sales-related policies and procedures
  • Fostered a culture of exceptional customer service among staff, emphasizing the importance of cultivating and sustaining meaningful client relationships
  • Collaborated on matters pertaining to risk management, physical security, cash controls, and inventory management
  • Played a key role in all aspects of stock management, including adherence to shipping and receiving protocols, policies, and documentation standards.

Project Manager for South America

Infinity Sourcing Services, LLC
04.2012 - 01.2014
  • Administrated sales contracts totaling $1M annually
  • Orchestrated production across manufacturing facilities spanning Colombia, Brazil, Mexico, Vietnam, China, Korea, and California
  • Managed the import and export processes of merchandise, ensuring accurate and timely deliveries
  • Spearheaded vendor recruitment efforts in Colombia and conducted on-site visits to manufacturing and sales sites
  • Coordinated projects encompassing sample development, final product realization, and quality assurance
  • Employed pricing strategies in collaboration with third-party entities to maintain project cost-effectiveness
  • Provided attentive support to customer requirements, adhering to design guidelines and technical standards within manufacturing facilities
  • Supervised product development initiatives while maintaining budgetary control for each project.

Education

Masters in Business Management - Focus On Project Management

Purdue University
West Lafayette, IN
10.2023

Bachelor of Business Administration -

Sam Houston State University
Huntsville, TX
05.2019

Bachelor of Business Administration - International Business

SENA (National Service of Learning)
Manizales, Colombia
12.2009

Skills

  • Financial Management
  • Sales and Marketing
  • Inventory Management
  • Project Management
  • Vendor Management
  • Leadership
  • Customer Service
  • Collaboration
  • Problem-Solving
  • Communication
  • Adaptability
  • Time Management
  • Emotional Intelligence
  • Customer Relationships
  • Branch Operations Management

Certification

  • Austrian Economics - Mises University USA 2016/ Krakow Poland 2017
  • The Constitution and the Free Market - Mises University USA 2016
  • Tools for Social Control/ Business Development Partnership Program - SENA Colombia 2006

Accomplishments

  • The National Society of Leadership and Success
  • LSCS President's List
  • English Honor Society (Sigma Kappa Delta)
  • Phi Theta Kappa Honor Society
  • International Dean's List Society
  • Tri-Alpha Honor Society

Speaking Engagements

Panel speaker at The Progressive Era- Murray N.

Timeline

Branch Manager

Mariner Finance
04.2021 - 05.2023

General Manager

TMX Finance
04.2019 - 05.2023

Sales Supervisor

Michael Kors, Inc
09.2015 - 11.2018

Project Manager for South America

Infinity Sourcing Services, LLC
04.2012 - 01.2014

Masters in Business Management - Focus On Project Management

Purdue University

Bachelor of Business Administration -

Sam Houston State University

Bachelor of Business Administration - International Business

SENA (National Service of Learning)

Similar Profiles

CREATE PROFILE
Nicole Papakostas