Nicole Paquette
Lake Arrowhead,California
Summary
I excel in delivering exceptional customer service and maintaining high cleanliness standards. Skilled in cash handling and guest engagement, I thrive in high-volume dining environments, consistently enhancing customer satisfaction and fostering team collaboration. My dedication to hospitality service excellence has significantly contributed to workplace achievements.
Professional hospitality worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable and results-driven, with a positive attitude and excellent communication skills.
A hardworking and passionate job seeker with strong organizational skills. Ready to help the team achieve company goals.
Overview
7
7
years of professional experience
Work History
Server
Lakefront Taproom Restaurant
05.2023 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Served food and beverages promptly with focused attention to customer needs.
Dog Boarding Handler
Double Dog Ranch
04.2022 - Current
- Maintained clean, neat, and hazard-free animal areas to protect individual health and well-being.
- Provided excellent customer service when responding to inquiries regarding dog-related questions/updates, addressing concerns, and resolving issues promptly.
- Assisted in training new employees on company policies, safety measures, and handling techniques to ensure consistent quality across the team.
- Handled sensitive materials responsibly in compliance with regulatory guidelines and client requirements.
Cocktail Server
Goldstrike Casino
10.2020 - 11.2021
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Managed cash transactions accurately, ensuring the proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Maintained a clean and organized bar area.
- Elevated customer satisfaction by promptly addressing any concerns or special requests.
Lead Dog Handler
Old Friends Senior Dog Sanctuary
04.2019 - 09.2020
- Reduced behavioral issues among dogs by employing positive reinforcement techniques during training sessions.
- Observed animals during different activities to identify possible illnesses or injuries requiring care.
- Administered prescribed medications to animals based on individual needs.
- Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.
- Managed up to 200 dogs of varying breeds and sizes, providing attentive care.
- Provided a safe environment for dogs by thoroughly evaluating each animal's temperament and behavior before handling them.
- Collaborated with fellow team members to create a smooth workflow between handlers, groomers, trainers, and other staff at the facility.
- Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
- Observed animals closely to understand individual needs and behaviors.
- Kept animals stimulated with a variety of enrichment activities.
- Implemented emergency protocols as necessary to ensure the safety of both dogs and handlers during critical situations.
Barista
Starbucks
11.2017 - 04.2019
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance front-of-house tasks and back-of-house responsibilities during busy periods.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
No Degree - American Sign Language
Riverside City College
Riverside, CA12-2026
High School Diploma -
Rim of The World High School
Lake Arrowhead, CA06-2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
Languages
American Sign Language
Native or Bilingual
Timeline
Server
Lakefront Taproom Restaurant
05.2023 - Current
Dog Boarding Handler
Double Dog Ranch
04.2022 - Current
Cocktail Server
Goldstrike Casino
10.2020 - 11.2021
Lead Dog Handler
Old Friends Senior Dog Sanctuary
04.2019 - 09.2020
Barista
Starbucks
11.2017 - 04.2019
No Degree - American Sign Language
Riverside City College
High School Diploma -
Rim of The World High School
Similar Profiles
Justine ReedJustine Reed
General Manager of Food Service at Quilbillys Restaurant and TaproomGeneral Manager of Food Service at Quilbillys Restaurant and Taproom
Serena BurkleySerena Burkley
Server at Boondocks Brewing Taproom & RestaurantServer at Boondocks Brewing Taproom & Restaurant
Aubrey HaltomAubrey Haltom
Server/Bartender at The Chimes Restaurant And TaproomServer/Bartender at The Chimes Restaurant And Taproom